I ordered two birthday cakes for Nov 10th, one cake was a two layer cake, chocolate and amaretto. The amaretto flavor was vanilla, so I called on Saturday the 11th to inform them of the wrong flavor, I also told them they had done this last year as well. The girl stated they probably didn't put enough amaretto flavor in the cake, and stated they would definitely do something about it, but the owner was out, and would get back to me on Tuesday. Well I never got a call..all week. So I called on Friday, stated I never received a return call from the owner, the girl said, is this about the amaretto? I said yes, she then said, well the owner stepped out, and I will have her call you back as soon as she gets in... no call. So I call back Saturday at about 2:45, told the girl I never received call from the owner, she then says " I'm the owner, we've been busy, as if to disregard my concern, she blamed the chocolate over powering the amaretto, so I explained it happened last year with just one flavor.. she again had an excuse stating she uses amaretto liquor, so it's not very strong. Then went on to say her Vanilla cake doesn't taste like vanilla, it tastes like pound cake.. so with all that being said, she did nothing for their lack of ability to make an amaretto cake taste like amaretto. I remained calm and simply said, ok, I'll be sure to never order from you guys again.. and she replied with ok, thank you. That shows her lack of professionalism, and care for her customers.
I hate to leave a bad review because I know that it takes effort and time to make a cake, but I'm very disappointed. For the price I paid, which was $85, I've gotten bigger and better cakes at Walmart. The cake looks like something I could've done at home. The letters are shaky and very uneven. Like I said, something I could've done. I ordered a cake that could feed 30 and its not even big enough to feed 12. I'm not the kind of person who is able to say that to someone's face which really sucks! I should've said something when I picked it up but here we are. I also should've read the reviews and I knew that but I saw the cute pictures on Google and went with it. Again I know it takes time and energy to make these but I think from now on I'll stick with walmart.