The Belgian Waffle Co

Taste is bang on but the staff is very very rude.

I am writing to bring to your attention an experience I had at your Vile Parle West outlet on 2nd May 2024, which left me quite disheartened. During my visit, I interacted with an employee named Mr. Ramzan. Unfortunately, the service provided was not up to the standard I have come to expect from your establishment. I understand the importance of adhering to company policies and the need to manage food costs effectively. However, I believe that customer service is equally crucial, especially given the competitive nature of the food industry. My request for a small addition of Nutella was declined on the grounds of it being against the rules. While I respect your operational guidelines, the manner in which this was communicated was rather abrupt and, frankly, came across as arrogant. This approach to customer requests could be perceived as unwelcoming and may deter future patronage. I am reaching out to you in the hope that this feedback is taken constructively. An emphasis on courteous and empathetic customer interactions, even when denying requests, can go a long way in maintaining a loyal customer base. I trust that you will address this matter appropriately and look forward to a more positive experience in the future. Thank you for taking the time to read my concerns. I appreciate your attention to this matter.

I visit in the vile Parle West Belgian waffles And the service was nice and staff well train and I am so happy to visit Belgian waffles And food quality osm Good experience to visit their

The yummiest waffle 🧇 I ever had 😋 Waffle means smile for kids 😬 Do visit here!

the Belgian waffles it's very tasty 😋 yamm And the staff mayank and ramzan is good communication 😊😊😊😊

❤️❤️🫶🏻🫶🏻

Good service aaftab and ramjan Very good

I will try Frist time the Belgian waffles it's very tasty 😋 yamm And the staff aftab and ramzan is good communication with customer and customer service very nice 🙂 very happy 😊😊😊😊😊😊😊😀😊😊😀😊😊😊😊😀😊😊😊😀😊😊😀😊😀😊😊

Very tasty food the Belgian waffles aftab and ramzan very amazing 😍 people good service I visit again in the Belgian waffles thank you