The Alley

Cancelled our 9 drink order because we requested in the notes light ice, less sugar etc. over uber eats. Woman on the phone was rude. Will never order here again, terrible customer service, not interested in having our business.

We placed an order for 9 drinks that was over 100$ through Uber Eats and an hour later they cancelled our order that was not our fault. I then called the store to ask what happened and the girl on the phone was not at all apologetic and in fact blamed us for the cancellation. Absolutely no customer service and all. We will never order from this company again.

They cancelled our order when we had a big order.

The best bubble tea would come here everyday

Have been to this Alley location several times and each time the drinks have always disappointed. The branch in Mississauga is 5 stars. This one isn’t making the drinks properly, either poorly trained staff or they’re using the wrong ingredients. Milk tea has no tea flavors, texture of jellies off, and the consistency/thickness of snow velvet drinks way off. Last milk tea I had this week was all watery, for a $8 drink! Would ask for a replacement drink but can’t wait another 15 minutes for them to make a new one. Very disappointing and would not recommend. Chatime or Gong Cha are much better.

Somebody clearly put a straw in my drink and they just put another seal on top and delivered it to me. It was leaking everywhere.

my favorite bubble tea place in london! my go to order is the deerioca taro. sooooo gooood hopefully, there will be an option in the future to upsize the deerioca drinks. i would order two but it’s too much so would be nice to maybe have a bigger option

I’m a regular. I love the drinks here. Staff are all great! Highly recommend!

A pale expensive example of The Alley in Mainland China.