TGI Fridays - Gateshead

Clean, nice food and lovely staff

Busy but staff were friendly and food arrived in good time. Lovely waitress and FOH staff.

Parking: Loads of space to park cars. No anpr or tickets. Wheelchair accessibility: Spaces directly outside and no steps

Customer service is shocking. Came here 2 years ago and a waiter was lovely up until the point of payment...noticed we didn't give him a tip and he very loudly started complaining to another member of staff. Returned last week, same waiter, polite until the point of payment. Stropped off when he didn't get tipped and didn't even bother to acknowledge us when we thanked him upon leaving/turned his back to us. Don't work in a customer-facing job if your have poor communication skills

Awful. Paid £13 for a tiny portion of undercooked macaroni and a pint of waterey lager. Felt totally ripped off. If your going to try and pass off a supermarket ready meal as the genuine article, at least give it the full 4 mins in the microwave. Terrible place with indifferent staff. More interaction from a Mcxxxds drive through. Won't be using this place again, and if that's the standard across the board I won't be using TGI anywhere else. https://photos.app.goo.gl/dEDmvgjS2tcPGZsj7

We come to this restaurant atleast once every 3 months, I don't go for the food we go because of the environment, the friendly understanding staff, we went last night to celebrate the start of our sons Easter holidays and got served by the lovely Rachel.. honestly, what a gem, she answered any questions and always had a beaming smile. This restaurant at the right time is perfect for neurodivergent kids and big kids alike. Most restaurants have lost that family meal atmosphere, but this venue certainly has not. Low music, not too bright lights. Parking: Shared parking with hotel but always loads of parking free Kid-friendliness: Kids will love this place. My son had his first date here, separate table from us (they were both 10), and the staff were perfect with them. They also have events on, low music, lights. And balloon animals. Wheelchair accessibility: Easy access into the venue and 3 bays directly outside the door.