Texas Roadhouse

We go to this Texas Roadhouse all the time and usually have a great experience. Tonight, however, that was not the case. We were told they had medium rare prime rib left, but when it came it was almost well done. My husband asked for a new, correctly cooked piece and was told they were all out. He was offered a different cut, which then didn’t come out until well after everyone was done eating. When the bill came, we were still being charged for the prime rib and had to ASK for the price to be lowered to the correct price for the ribeye he actually received. We were not offered any other sort of compensation or anything for what happened

The rolls are life!

Excellent food and timely service, but I would appreciate being able to complete my meal before seeing the check info come up on the table device halfway thru eating. Kinda rushing me when it's still polite to ask if I might want dessert, which I would have if I was asked.

Ordered burgers for takeout. They were delicious cooked the way we wanted med-well.

Waited an hour to get seated, Saturday night so not unusual. Once seated wait staff, Judith, was quick to take our drink and app order. Once we had ordered all our food waited an hour for entrée to arrive. Food was cold, no drinks refilled, order was correct and did not see wait staff until we were done. 3 visits to the table; take order, deliver order, once we were done, came to ask how was everything? When we mentioned cold food her response was "you should have said something". Little hard when you don't come by the table. Would not suggest trying on weekend.

Irritating...first off, We KNOW they don't do reservations, but we called to let them know that we had a group of 10 coming at 4 pm. They told us to call back at 2-2:30 & let us know AGAIN! So we did! (On hold for over 5 mins) At 3:50, we check in on the app, and they tell us to bring our party. We go in, and they have no clue of the 2 phone calls made then ask if our whole part is there. We had 6 of the 10 and wouldn't seat us, even though 6 ppl fit at an 8-person table and the other 4 walked in roughly 5-10mins after. Just total frustration and won't ever take larger groups here again! Lets talk about their IN/OUT...Texas Roadhouse Restaurants across the board need to re evaluate there whole system! Idk if they need to start shutting 1 down at a time and redesign their entryways so ppl aren't crowded at the doors or what. That is the main reason why I hate going there. You have to knock shoulders to get in AND out of this place!! Ridiculous! Their EXIT should be on the opposite side of their ENTER!! ALL TEXAS Roadhouse Restaurants should implement this! Trust me when I say this company has taken enough of my money, I'm sure they could afford this change! On a better note, the food is always great here, and our waitress/waiter is always on point....AND THAT is why we continue to go here monthly (in our town)!! Just work on the entryways for crying out loud! That is the 1st thing you see when you get there and the 1st thing that makes me (and I'm sure others) want to turn around & leave!!!

Si tienes colesterol, ni pises.