Everytime I've gotten food here in the last 3 years something has been wrong or missing. If I ask for none of a topping there is usually more of it than regular. If I add topping I'm usually missing them or told that they're out of it and am not given anything back for that money I've spent. Nothing is ever done about these issues when I complain about them to the staff.
Order was ready quickly, they offered me a drink that I didn't order, while I waited. They were happy to give me a small, extra "to go" bag for extra sauce, napkins, and utensils. Very friendly staff!