Taco Bell

Nice to have it nearby. Cheap and tasty. Update: Unfortunate to see few veggie options gone.

Experience happened Friday, March 15th, slightly before 9:00PM CST. My husband had placed an order on their app for him and my nephews. I went to go pick it up. It was busy and they had orders stolen/missing, which in turn made some orders backed up or people getting the wrong order, so had to wait, which was fine. Once I got our order and took the food back home, we found out that one of my nephews were missing their entire order. He and I went back while the others stayed behind and I had the order that my husband texted me. We waited again for them to make that and it was busier than the 1st time I went in, with people waiting on their order or having not had their order placed yet. When we were about to be handed our food, I heard one of the employees in the back asking another employee when handing the bag to them "Are they here?", the other one asked, "Is this _ order", they said "Yeah, here's their bag and tell them to "f" themselves". I know I didn't get word for word on that conversation, but I heard the confirmation that it was our order and the response that was said directly after the bag was given to the employee who gave it to me (about the "f" part). I told my husband about it when I got home and he called to make sure that they knew what they did was wrong. It's okay to be upset and stressed and even vent to your coworkers, but it's not acceptable to let customers hear that. I'm not sure if the whole store heard what that employee said, but I'm sure others standing near me probably heard it. I'm not sure anyone will actually read this long message, and I'm not one to post a bad rating, but I feel like this needed to be said and vented about.

Got what I ordered.

WAs never much on going to a fast food Taco restaurant but just needed a snack so went to the drive thru and ordered a Stacker. I must say it was quite tasty. I do wish their side orders of rice were a bit bigger but for 99 cents it is enough.

Went to get some dinner, sat at the speaker waiting for my order to be taken for about 8 minutes, drove to the window was told they didn’t hear me?? You have cameras. Wouldn’t take my order so had to drive back around and wait in line for my food for another 15 min, didn’t even get asked for sauce, didn’t realize till I got home, so yes past 6-8 months this Taco Bell is going downhill, use to be the best in Wichita