Taco Bell

I usually go to this Taco Bell, and have not had many issues. However, I tried the online app to make my order faster. I’ve never used this app in the past. I went up to the drive-through, and it said on the app that my order was ready. When I went up to the actual window the girl working there told me that it was not ready yet and to “wait “and they would prepare my food. I parked in the parking lot thinking that someone will be bringing my food. I waited a good ten minutes and no one was coming so I knocked on the door to ask them and she rudely gestured to go around to the drive-through. I didn’t understand that I was supposed to go through the drive-through again and didn’t understand why I was going through the drive-through twice when I used the app to speed this process up. Had I known that it was taking this long I would’ve just gone to the drive-through in the first place. Why would I have to go to the drive-through and wait for my food to be ready when they could’ve easily run it out to me since it was not ready? The first time I went to the drive-through she should’ve clearly explained that the order was not ready and that I needed to go through the drive-through again. When I got to the drive-through, the second time, she explained what she meant, but admitted that she should’ve been more clearing her directions. Despite her admitting this , she did not offer any apology or kind act of costumer service such as a discount or free item. I asked if I could be compensated for my time and inconvenience and she said, since my order was online, they cannot do any type of refund. No apology either. I then asked, can I at least have a free taco or some other type of item for my inconvenience. The woman argued that they will not give me a free taco and then another guy who claims he was the manager told me that he would not be giving me a taco and to go on my way. Finally, a nice woman who appeared to be another manager came up and listened to my complaint and understood the inconvenience and was able to give me a free item. While I was waiting for the nice manager to get my free food the other mail “Manager “was staring at me through the window and when I looked back at him he opened the window stating “don’t start with me you’re getting a free taco”. This was the same guy who quickly dismissed my request earlier stating “you’re not getting your free taco so drive along “This guy is a reason that the situation was escalated. I would not make a big deal at about this however, it was poor the way they gave instructions and I felt they were not giving good customer service when they couldn’t even give me one taco, which clearly does not cost much to produce. Finally, the manager who I talked with made it right, however, the other employees that I dealt with were very rude, unprofessional, and had a big attitude. From the reviews, I see that there have been other similar complaints to drive through pick up issues and they need to get a better system or give better directions. Aside from the one Nice manager, the rest of the employees need to learn how to take responsibility for poor directions that they give an understand how to amend those using good customer service.

We ordered veg cheese quesadillas but they give us chicken in my life I never eat meat it’s really not good

Good crunch wrap. Excellent woman taking order at window.

Not only is the drive trough always a 10-20 min wait but they also get your order wrong often.