Missed a lot of our order and/or mis understood the order. They literally gave us a bean burrito without beans or onions - a tortilla with sauce . Also, their chips smell really strange...someone tell them.
Wanted to share a terrible experience at this horribly managed store. First if all, Have to use the kiosk to order your food. Kiosk doesnt allow you to order a water. The kiosk also wont give you a receipt. So the employees never make your stuff right. If you add on items like extra sauce or sour cream to your food, you never get it. (My experience) Without the receipt they want to go look it up and spend 10 minutes doing it. They had No one at counter to hand out drink cups. So i took one from the bin behind the front counter. The manager seen me came running over to the fountain to yell at me. And then proceeded to walk past a customer the 2nd time who was trying to get him to acknowledge him to fix his messed up order. So instead of helping a customer with his issue he wanted to look tough by correcting me and ignored his customer. Who had been standing there since i walked in. I wanted to grab my cup because 99.99% of the time the worker calls your name and walks off. So you stand there for 10 minutes waiting for the workers to come back to give you one. The people they find to manage stores are pathetic. They cant train anyone right because theyre untrained. This is the $20/hr crew even when they make an absurd amount of money for fast food they dont even try.
I ordered extra meat and nacho sauce got neither but paid for the extra stuff!! Also asked for extra mild sauce and they gave me 2 lol. For 2 crunch wraps! I asked for a soft taco as well and got a hard taco. Night shift is so much better than during the day! I go often at night and there’s and older man and he makes EVERYTHING excellent !! I will be sure to get his name and leave a wonderful review for him! Just upset I had to pay extra for things I didn’t even get !
Maybe the reviews would be better than a 3.1 if this location had better employees...that actually paid attention to orders. They act like they've got a CFA-size line when there's maybe 2 customers or cars in the drive thru. Food is ice cold, no "extra" anything when asked for, forgetting pieces of an order. C'mon
We always get some good combinations here
Chalupa was a little too soft.