Sugar Marmalade

This was the very first sugar maramalade that ive been too. This place has been a hit or miss. The food here is amazing, but the service is very hard to say. When I first started to come here, it was fast and good, and later on it took them forever to take our order and to bring it out. Recently when I went back, it picked up a bit. Overall, not so bad but not good either. Would of been a 3 star but since they changed there payment method, i gave it a 4.

I ordered the banana strawberry pancake supreme, and was disappointed to find that the crepe was filled with Cool Whip instead of authentic whip cream and only a few small pieces of fruit. As you can tell by the pictures, we tried to shovel out the Cool Whip and only eat the fruit and crepe itself. We also tried the Fries Supreme: Japanese style and we really enjoyed that. Maybe this place is better for appetizers. Additionally, there was only one employee running around seating and serving everyone during a busy evening. Would’ve made service better and his life easier if there were more staff.

I placed a pick up order a few weeks ago and received extremely poor service. The person who took my order told me it would be about a 5 minute wait, I waited until 20 minutes before asking for an update on my order. The server then tells me that my order is ready. I then saw it sitting on the table, not even packaged up. I don’t really understand why she kept me waiting without saying anything when she knew it was ready. I was literally sitting right in front of her too so it’s not like she didn’t know I was waiting. A table that came in 10 minutes after me was served their hot food before I received my desserts. It was not busy at all with just one table seated when I arrived, eventually one other group came in. Who knows how much longer I would have had to wait if I didn’t ask for an update. Extremely disappointed.

I have done both dine-in and take-out over the years - it is overall pretty OK, tastes good :). The take-out is pretty good, although there are inconsistencies. I've ordered Japanese style chicken and gotten the Taiwanese style instead, or sometimes toppings or add-ins on desserts or drinks are missing; like the whipped cream and biscuit advertised in the pic of the pudding (e.g., oreo macau, strawberry macau, etc.), or the limes and chopped strawberries in the strawberry Italian soda would be missing. I feel a little cheated when that happens, especially when you pay extra fees to get it delivered. The dine-in is great- the tables and service (was served some water quickly while ordered) are nice, but the bathroom could use some work... not sure if the other one is being renovated or... Had no problem splitting the bills and such.

The food is always great here! Aside from desserts, they also have appetizers and main dishes. We got the hazelnut toast and strawberry shaved ice. They both arrived quickly! The toast was amazing and not too sweet! Would definitely recommend!

Sago and Macau pudding are elite

Love going here for their shaved ice and popcorn chicken. Just recently tried out their food here for lunch and it's decent. Very busy in the evening, expect a wait.

Food is just ok. Revisited after long time. Came here for late night dessert. Long waiting time. Long serving time. Dessert is good.