Subway

Got food poisoning from here - AVOID!

Sign in window, stating any footlong £4.99 with app. Went into store, downloaded app, registered account, they now have all my details, and then they refuse to honour the deal. Claimed it’s because I’m a new customer. It does not say that in the window. Very poor service, would never return to a subway.

Sandy's exceptional service has been the highlight of my dining experience at the Hemel Hempstead Subway. Her warmth, attention to detail, and consistent dedication to ensuring customer satisfaction have created a welcoming atmosphere. Whether it's remembering my preferred toppings or offering helpful suggestions, Sandy goes above and beyond, making each visit memorable. Her exceptional service is a testament to her commitment, and it's a significant factor in why I continue to be a recurring customer every Saturday night for over a year. She truly embodies the spirit of outstanding customer service. Parking: Easy parking Kid-friendliness: Sandy's kid-friendly service at the Hemel Hempstead Subway adds an extra layer of delight to my dining experience. Her welcoming attitude and consideration for younger customers create a family-friendly environment that makes every visit enjoyable for all. It's this kind of thoughtful service that truly sets her apart.

Poor experience here, easily my worst Subway ever. Very slow and clearly understaffed (mainly due to the stream of online orders, if it was just physical customers they might almost cope). Staff were getting everyone's orders wrong... For mine, I didn't want it hot and did want sauce, but gave up due to the size of the queue. Then charged me completely the wrong amount initially (despite big posters in the window). Then didn't put the points on my account due to the mischarge. Then wouldn't give me a cup despite the meal deal. All the way through this delivery drivers were getting very loud and irate that their orders were so late. Poor staff were overwhelmed and getting stressed with each other. A bad experience all round. (And they certainly weren't cleaning any floors or surfaces.) Won't be back.

Brilliant food and service as always. Especially from Sandy who always has a smile for us. Dietary restrictions: Lactose intolerance.

I visit this Subway pretty much once a week every week with my two sons and have done for quite a few years. We enjoy the food, however the main reason we eat here every week is because of the service we receive from the staff, but more importantly the service we receive from Sandy. Sandy is really friendly always asks how we are and always has a smile on her face. I have a favourite subway sandwich which I have most weeks, and I do not even have to ask what I would like, as Sandy just goes ahead makes before I say anything. I cannot fault anything about the service and this is the main reason i do not really go anywhere else for my weekly catch up with my Sons. Well done Sandy for making our weekly visit a pleasant experience, you really are a star!