Subway

I have to give this 1 star because I didn’t even receive my food. I placed an order via the Subway app for a 6” meatball sub. It was supposed to be ready at 12:25. The app said that it was ready before then. I headed to subway, and when I got there a sub was bagged up, right next to my receipt on the counter. This subway doesn’t use the pickup rack that they have for online orders. They always leave the ready subs on the counter. I tried taking the sub and they told me that it wasn’t mine. I decided to wait for my sub to be made. Over the next 10 minutes, one employee made sandwiches for customers while another stayed at the register and didn’t attempt to make any sandwiches. At no point did anyone tell me that my sub was going to be made, it was coming right up, or that it was ready. I just stood watching for around 10 minutes before I finally left. I had to get back to work and couldn’t waste anymore time. I’m disappointed to say the least. I probably won’t be back. Should I have asked where my food was? Maybe. Should I have to? Nope.

I am a door dasher and I was treated like garbage in this establishment. I was the first dasher to arrive out of three and mine was the first one that was supposed to be made and was told we will get to it when we get to it. They made all the other orders in the restaurant before mine including the other two door dashers. My order was 15 minutes late because of this place. When I asked about the status of my order I was told just to wait my turn and they will get to it eventually.The atmosphere quickly became not friendly after the 2nd time I asked about the status of my order and the persons tone became very rude and hostile after this.10/10 would NOT recommend this establishment.

Placed mobile order. Estimated pick up time 6:20PM. Order wasn’t ready until 7:15PM. Had to return, order was missing chips and a drink. Only 2 workers, taking turns with their lunch. Consumers in line were all waited on before our mobile orders. We weren't the only ones waiting. I requested extra mayonnaise, there was too much to attempt to eat my sub. My kind of cookie I ordered wasn’t baked yet.

The person on duty prioritized texting on phone with multiple customers waiting. They also did not wash their hands in between texting and serving food. I would avoid this place unless you want food poisoning.

I wish I didn't have to give any stars at all. I came in around 5 pm on November 4th and had the worst experience of any restaurant ever. The two women working were downright awful. The woman making my sub was by far the worst. Let's start with her sneezing while making my sub. Gross, right? It gets worse! I ordered the all American club. She asked if I wanted it toasted. I said no but asked for the bacon to please be heated and she rolled her eyes. She took the 3 pieces of bacon for the footlong and threw them in the middle of the sub. Next, she took every drop of bacon grease and dumped it on my sub too. My fiance and I got to the register and said we wanted to turn both footlongs into the meal deals. The sign behind the register said either chips and a small drink or 2 cookies and a small drink. He ordered the small drink and chips, I ordered the small drink and two cookies. After eating my sub I realized I only got one cookie. I went back to the register and never expected to be treated as poorly as I was. The woman asked the other worker if she gave me a cookie. She said no that I did not get any cookies. I said, yes, I absolutely did. She said so is she lying? And the girl shrugged her shoulders. She then doubled down and said I didn't order any cookies. After I insisted again, the woman who sneezed while making my sub said, "when you order a meal you only get chips or cookies not both. It doesn't work that way." I said I get that but I purchased 2 footlongs and 2 meal deals. 1 with chips and 1 with cookies. She once again said I didn't get any cookies. To her surprise, I hadn't ate the cookie yet and went and grabbed it. I held it up and said if I didn't get a cookie than what is this. At that point the sandwich sneezer/rude woman/eye roller pulls out the entire tray of cookies and shoved it in my face and said just take whatever you want and then put it back to serve to other customers. How does she know if my hands were clean or that I wasn't sick? I could've just picked my butt! I hope she didn't spit in my sub in addition to sneezing on it. I typically don't write reviews that are damaging but I literally left subway crying because of how I was treated. We spent just over $30. I only wanted what I paid for. Nothing more; nothing less. I worked in customer service for most of my professional career and that's not how you treat people. Calling customers liars and rolling your eyes because a customer orders a sub at subway? Completely unacceptable. Subway in Mercy Hospital Canton, Ohio please do better. I am disabled and on a limited budget and shouldn't have to argue to get what I paid for!

Regularly place orders online and after an hour they’re still not ready and we have to wait in line to get them to make our food. We don’t have an hour and a half to have lunch.