Steak 'n Shake

Disappointed that there is no longer any table service. Very cold impersonal atmosphere. Order via touchscreen. Self-serve drinks, however, are a plus. The manager used to visit tables. Now he ignores each table completely. Came in, went straight to the kitchen (no problem there), and proceeded to cut up with the staff while they worked.

Great drive thru service

The renovation of the restaurant looks great. It was very clean, and it was quiet to sit down and have a nice lunch. However, upon walking in, we were directed to an order screen on the counter, no person to tell us how the ordering process worked or how to use something we were not familiar with. Once we figured it out, it asked if I'd like to leave a tip, ?. Who would that tip go to as there weren't any servers. Our food was cooked, and we had to retrieve it from the counter and fill our own cups. Way different from how the restaurant was 8 months ago when they had servers. The food was less than good. Fries under cooked, and I'm not sure if it was a burger patty or just scrappings from a greasy grill. The overall cost for 4 cheese burgers, 1 was a double, nothing special and fries, 2 drinks, and 3 milk shakes were more than I would have spent at Longhorns. Would we go back? Absolutely not, and I'm sorry, but I can't recommend a restaurant that does not have staff that can interact with customers. The lady walking by carrying a mop told us where to get our drinks. Other than cooking our food, it's a self-service fast food joint, not a restaurant with servers anymore. Parking: Easy street access and plenty of parking for any size vehicle. The parking lot is open into a grocery store parking lot.

Walked in and was told to use kiosks. Then the manager just turned his back and walked away. Girl was even less helpfull. What happened to this restaurant? If i wanted to type my lifes history into a kiosk id go to the VA. Your restaurant now officially sucks.

Who thought it was a good idea to turn a 1950s style diner into a fully automated self serve model? You walk in and order from a machine. Limited menu. No wait staff. Get your own stuff. The best part is that the machine asks you to leave a tip! Also, if you actually need assistance good luck getting someone’s attention despite the fact that they’re standing ten feet from you. Horrible business model.

Why do they not have a1 no more?

esto fue fecha de noviembre 2023El servicio me gustó mucho te preguntan si estás bien o si necesitas algo más a cada rato y el ambiente muy bueno porque no hay excesividad de personas comes a gusto y tranquilo Hoy 02/19/2024 volví a ir y la verdad me gustó mucho porque ahora tú puedes ordenar a tu gusto tu comida y bebida y luego solo te llaman por tu nombre para que vallas a traerlo es genial me encanta

The best steak burger in town