Coming from the PNW, this is a Starbucks in name only. The coffee's real Starbucks tho, so there's that.
Hey when 7 people are working behind the counter. Just Acknowledge when there's a customer standing there. I worked in the food industry for a very long time and I can tell you the fact that you don't even look up and say, hey I'll be with you in a second is ridiculous. Sense of urgency includes recognizing someone is there and speed of service. I have no problem waiting. But i dtood there for 5 minutes and nothing.