This used to be my go-to stop for coffee. It's became such a rip off and waste of time. The order is always prepared in correctly. Simple things like the drink they are promoting, the lavender oat milk matcha...it didn't have any lavender. When I ordered a iced Americano with cold foam the drink was almost all white because they added a ton of creamer in addition to the foam, which I did not order. My colleagues consistently receive orders made incorrectly or poor quality as well. It's completely absurd this is acceptable. With most people paying $7.00 for a drink the quality and standards should be high. No wonder people are boycotting Starbucks. The company and employees think we should accept whatever it is they decide to make, with poor quality, instead of taking the time to craft what is ordered with high standards. The only thing consistent about Starbucks anymore is getting ripped off with poor customer service and subpar drinks that are outrageous prices for the very low quality. Simply take the time to do it right Starbucks!!!! If you run out of something, like the lavender, tell people and refund them, don't just cowardly hand out 1/2 made drinks for top price and then try to hide and act busy hoping to not get asked about it! Stop ripping people off, your company makes billions, at least in return do the expected or providing high quality service and products that make it worth spending money at your stores.
My favorite Starbucks Store! They're the best, very friendly, very high quality.
Ordered a white chocolate mocha with light ice at drive thru and I didn’t receive the correct drink. Drink had caramel which I can’t have. Had to waste time out of my busy morning to go in and complain for them to not even make my drink right the second time. Careless with customers nor did they seem to care for their mistake. Switching to other coffee places who actually make things right with their customers. Dietary restrictions: Not good for dietary restrictions
I ordered an iced dirty chai with an extra shot of espresso and cream. I will admit this isn't the simplest order, but since I am paying about $8.50 for the drink, I wouldn't expect it to be incorrect two times. Originally, I received the drink hot, which they corrected pretty quickly. The second time I received my order there was no espresso and no extra cream. It is frustrating to receive an incorrect order since you are required to tip prior to receiving the drink.
People are nice in this spot. They still made me another cup because I ordered at the wrong spot accidentally.
Compared to other starbucks in the city, I’ve had the best experience at this one. I’ve rarely had a mediocre coffee from this location. Workers are always nice but definitely seem stressed. Be nice to your baristas people! They’re human too, I promise they want your coffee to be good just as much as you do !