Starbucks

I’ve been coming to this Starbucks daily since it opened a few years ago. Up until a few days I received stellar service. The very few times my coffee wasn’t quite right it was corrected with no problem. I have the app and order the exact same thing every day (it’s the only kind of coffee I drink). I’ve ordered this same thing in airports, several cities, and even several countries, it always tastes pretty much the same. The staff has always been helpful and courteous which I why this has upset me to the point I’m giving only the 2nd negative review I’ve given in my entire life. Paula (the new manager) did not make my coffee correctly, remade it twice, it was still incorrect. She told me “I made it twice, would you like something else”. My response “no I would like the same coffee I drink every day since 2018”. Aaron offered to make my coffee correctly and reluctantly she let him and it was perfect. She preceded to tell me how to order my coffee the correct way in a very condescending manner. I have been hitting the app on repeat for close to 5 years all over the world. I’ve always worked customer service for over 30 years and this was plain bad customer service. In fairness I will do a separate 5 star review for Aaron’s top tier service and handling of the situation.

This starbuckal needs to put more no parking signs and enforce it. Every time I come through this roundabout, people are literally stopped in the actual lane(right lane) today I witnessed 1 car and a police car, both illegally stopped there waiting on their Starbucks I assume. This needs to stop. Next time, I will just lay on my horn and sit there until they move. Learn to drive...YOU JUST CANNOT STOP IN THE MIDDLE OF THE ROAD TO GO INSIDE A BUILDING, PARK YOUR CAR LEGALLY FIRST. NOT THAT HARD

Paula is the best service agent that serves a shining beacon for Starbucks. Please visit this location and tell her I sent you.

Just left Starbucks at Metro Centre. Rebecca took our order and she was Awesome! Great Customer Service. Great food too. Made us feel welcomed. We are definitely going to make this location our Go To Starbucks.

They never put the whip cream on my white chocolate mocha

Poor service, not asking for names on orders so not clear who is waiting for what. Customers having to chase employees for updates but instead of apologizing, team lead appears to be indifferent

This is the best Starbucks location in Owings Mills, in my opinion! I visit this location most weekdays in the morning around 6:30 AM and the staff at that time are so friendly and welcoming. This is the only location in the area that ALWAYS toasts my croissant to perfection and makes my drink perfectly! For a tired teacher in the mornings, it's always very much appreciated and starts my day off right :) The atmosphere is quiet and the place is always clean and tidy. Keep up the great work!!!

THIS IS THE BEST STARBUCKS EVER!!! The employees are so kind and helpful - the drinks ARE ALWAYS (every single time I go - and I go FREQUENTLY) MADE PERFECTLY!! It’s not too loud so you could totally go in a study, and I have not met anyone who hasn’t greeted me kindly and made sure I had the best experience possible!! Parking: Free parking on all sides!!! Kid-friendliness: Amazing family scene!