Starbucks

The barista here was rude for no real reason?

Dear Manager, I am writing to express my disappointment with the experience I had at your store earlier today at exact 4:16pm. As a frequent customer of Starbucks, I had high expectations when I ordered one of my favorite drinks. However, upon tasting it, I was thoroughly disappointed to find that it lacked any flavor and seemed to be missing the brown sugar that is a key component of the beverage. Moreover, I was taken aback by the lack of politeness exhibited by the crew member who took my order. Their demeanor was far from courteous, and it made the entire experience even more unpleasant. I must emphasize that this was my first time ordering from your branch, and based on this experience, I am reluctant to return or recommend it to others. Customer service plays a crucial role in the success of any business, and unfortunately, it was severely lacking during my visit. I sincerely hope that you will take this complaint seriously and address the issues I have raised. Improving the quality of service and ensuring that all customers are treated with respect and courtesy should be a top priority for your establishment. Thank you for your attention to this matter. I hope to see positive changes implemented soon. I attached the photo of the drink to show that there is NO brown sugar syrup in it.

Cramped sitting area inside chapters. It is loud and difficult to find a table. The clear curtained wall separates Starbucks from Chapters even when both are open, creating a closed in space.

Customer service is okay. They made my drink right though. Good job.

there have been many times where this Starbucks will get my drink wrong. This time they got my personal cup all sticky almost made my second drink wrong and made my first wrong. When I told the barista about it she just said multiple times that's not what's on the sticker and I had to say multiple times that what I ordered was not put onto the sticker and to please make it how I ordered it. Junko, I believe her name is came over and understood what happened with the drink in the personal cup, washed out the drizzle, which I have never ordered or wanted in my drink and remade it properly. I really don't like this Starbucks, they constantly make mistakes especially when they are not busy and then try to fight the customer about what is on the sticker and what I ordered. This never happens to me at another Starbucks on the island and if it wasn't for Junko this experience would have been even worse.

They need more staff on early mornings. My food was cold by the time I received my beverage.