This is the second morning in the past month I have gotten a chai latte, with no chai in it. I order it with a double shot, so my drink is literally water, milk and a double shot
I recently got the Lavender Oatmilk Latte. And let me tell you, it was great- absolutely heavenly! Also, the staff is very nice as well. :)
I always get best service every time they know me by name.. Thank you
Ordered a trenta salted caramel cold brew cold foam. Instead I received a plain trenta cold brew cold foam with ABSOLUTELY nothing in it !! Just the cold brew! I didn’t know this until I was almost to work or else I would have turned around. I frequent this establishment quite a bit and one would think the staff would know what I wanted as the 2 young women that were working the drive through last night have been there for quite sometime! NOT A GOOD EXPERIENCE AT ALL!!
Update: customer service has greatly improved in the last while.............. This place used to be tops. Even with the long lines they had good customer service . Somewhere in the past year they lost their customer service. The new one on cookingham hasn't had the mobile order up always but their customer service has been much better. I go to the cookingham if I have time to sit in line. If they keep up with good customer service, I'd recommend cookingham starbucks, no longer recommend cookingham over this one. Cookingham has lost some marbles somewhere along the way.
The pre-packaged "health food" is seriously lacking. The wait is always excessive which amazes me because they always have a line of staff members. But, the Refreshers are always so dang good.