Starbucks

I normally pick up from here to deliver to other people through Doordash. Everyone is really nice and the orders are usually completed, or just about ready. My poison of choice is the Oleato iced shaken espresso and every time I order it, it's made to perfection.

Unwelcoming and unprofessional management as well as baristas when placing an order through drive thru. As an african american woman in a predominantly white suburb I felt unheard and unsupported by management. The barista was laughing and socializing while I was giving my order. I don't think she knew her mic was active. I am not angry at this because mistakes happened. But I did correct her to which I was argued down (5 to 6 times) by her shift manager that he (Riley) "could guarantee" that "she didn't laugh". I informed him that she did it twice and that he could guarantee nothing. Instead of just acknowledging the potential impact and my perception he just kept repeating and never considering, even as the agent did , that this was a possiblity. Keep in mind the agent who I asked why was she laughing did not deny laughing she just said she was ok. But the management who is supposed to remind the agent to be careful about the moicrophone missed an opportunity to both advocate for his worker and also acknowledge me as a client. No problem cancel my order and I ended up at Dunkin Donuts right accross the street who is now designing products that are comparable to Starbucks. The quality of service I thought was dropping in certain communities but I see now that the brand need to invest in training its Shift Supers and staff all over the state of IL. I've never see such poor decision making

I literally never leave reviews, and I go to Starbucks a lot - but I visited this Starbucks and had the best experience I've ever had in a Starbucks, or any fast food restaurant. The coffee was great, I wanted to try something new so I took Riley's recommendation. The staff is VERY nice and made me feel welcome.

Always solid.

Staff was cold, unfriendly, running around like 100 people were here but literally 10. Both coffees were wrong. One was coffee with extra coconut milk which was still black. Asked to fix it and got attitude. Nitro cold brew had more cream than coffee. Disappointing, everytime I go to a Starbucks it is worse than last. Luckily paid with gift card. I'm done with this company. Either get some help and train them or close yourdoors. Unexceptable...

If you don't know Starbucks by now you've been living in a cave. Always there with consistent food and drink.

Some how they always mess up , everyday by forgetting something in a drink or totally making it wrong.

Loud