Starbucks Coffee

Felt like the Barista who served me was pretty rude, I misheard what was said; asked for it to be repeated nicely as I didn’t hear correctly. She then continued to say ‘if you go to another Starbucks, they will say no next time or charge you extra’ - this was before I even purchased my order. The Barista then made my beverage incorrect to what I’d ordered. I didn’t want to correct my order as I felt uncomfortable to do so. I’ve never had an issue with Barista’s in this Starbucks before but this made me feel really uncomfortable.

very disappointed with this visit, as soon as i walked in the shop a comment was made which was “who has frappuccino in the rain” stated by (Lauren) and in response (Jazz) said “weird people” which not one shocked me but two offended me! since a cookies and creme Frappuccino is my order! (Jazz’s) attitude towards me was not acceptable and she was muttering under her breath. when my drink came it was bland and had no taste, so i asked for a new one, which made (Jazz) huff and puff and moan to (Lauren) saying how she ‘made it right it’s just her’ it wasn’t a very pleasant atmosphere, after my drink was made it was better thank goodness, but overall im very dissatisfied. do not recommend.

Upstairs closes early. Always say they are short staff. Only starbucks in Cardiff area to say such a thing. Always giving people (and charging) disposable cups so not environmentally friendly. Most of the toilets are closed. Poor management.

The person that served me seemed new and instead of an oat milk latte, he put my order through as a semi skimmed milk latte, I didn't notice until I'd drank a few sips. I can't have dairy and this issue caused me a lot of pain. Very disappointed. Will not order from that server again.

Ordered chocolate and coffee frappe got served by Jazz and it was the best service. Really good staff

Just wanted to say Thankyou to a kind lady called serena who looked out for me Saturday eve 20th Jan. really appreciated xxx

Superb staff