I've never had an issue at this location. Yes, the wait can be god awful sometimes, but remember this is the only drive thru location in Christiansburg. The employees work hard and do their best with the time they can, and for so many people to rate them so low for being too busy just seems silly to me. Y'all are doing a great job! Don't let impatient people tear you down. This is one of my favorite Starbucks in the area.