Starbucks

Review for experience using app to order. I always order egg bites and venti pikes +1 shot espresso, oat milk, 1 pump of sweetener and I use the app to reorder favorites so its consistent, but recently the app removed my preferenced when reordering and ive been getting black coffee somehow even though i'd never ordered that before. Now I dont have time to take another break from work and I cant drink this.

This is probably the slowest Starbucks in the world. They always have multiple people working and no matter the time of day. Your drink will take over ten mins. They never seem to care if you’re are waiting for a long time. If you’re in a hurry don’t go here.

I’ve been going to this Starbucks consistently since I moved to the area and I highly recommend you use the app to order ahead and not order in store. I ordered in store, waited 20 minutes and when asked how much longer I was told I was three tickets away. I had an event that I needed to head out to and was already late for it because of how long I was waiting so I told her to just not make the drink. She showed no remorse and didn’t even respond to me when I told her to not make the drink. I understand that you’re busy but you should at least be apologetic or immediately offer a refund. My drink was about $8, I tipped the server $2 when I checked out and I donated a bag of coffee for their teachers and walked out with no coffee. I really really hate complaining but this has happened to me on multiple occasions.

Good

My drink was great!

I had a really bad experience with the customer service.