Bathroom was locked. The food bays were off. Had to go through the drive through. Long wait time. They messed up the order twice. They really need more staff because this location gets packed.
I love ordering from the drive up and the shakes are one of my favorites. I had the chili and cheese hot dog and tots amazing.
Great place for something quick and on the go. It's nice that they have new items every now and then. So it's good to try something different.
It was great and my son really enjoyed it.
Waited over 40 min in the drive-thru line.. when we get to the window we had to repeat our order to every single employee because nobody knew what they were doing. We waited 40 minutes just for ONE chocolate milkshake, and we told them chocolate multiple times and still ended up with vanilla. There were people honking behind us (understandable because 40 minutes is crazy!!) but we were still kind and polite and defended the employees. And then when it’s time to pay the guy says it’s “on the house” as long as I tip him aka he wanted to pocket the money. If this was my business and my employee was doing this, as the manager, I would not be happy. 40 minutes of my life for them to not even get the one item on my order correctly. Terrible, will never be coming back.
Ordered ice cream through the app, parked in a stall, entered stall number in app, & waited for order. Screen on stall said order will be right out, waited 10 minutes, pressed button on stall to ask where order is at, & employee said “No car hop service.” Gee, would’ve been great to know that before sitting in the stall for 20 minutes thinking our order was coming out. Get in drive through line, “Sorry, we don’t see your order”. We had the ice creams, “Our ice cream machine is broken”. Okay how do we get a refund? 5 minutes later, ice creams come out all melted. Why didn’t they disable carhop service in the app? Why did someone make our ice cream & just let it sit there to melt knowing we were waiting for it in a stall? Why did they lie about the ice cream machine being broken? Horrible service. Sonic corporate, i hope you see this.
Good Vegetarian options: Good