Smoothie King

Sat in the drive through for 25 minutes on 2/24/24

One of my favorite parts of visiting Omaha Dietary restrictions: The staff is AMAZING at helping make sure your order meets your needs.

I am very displeased with how I was just treated as a paying customer I was told by the manager Mary that the owner does not want me in his business. she was extremely rude other than that.Margaret did a great job preparing my smoothie bowl. It was not acceptable. It was very unprofessional for the store manager Mary to talk to me the way she did and it is extremely unacceptable for a customer to be told by the manager that the owner does not want me in his business this is new knowledge to me I was never told that I am not allowed to be there especially as a paying customer. I also did nothing wrong to the owner to be treated in that way. And I will not be returning to Smoothie King.

Headsets for drive through were not working but the staff did their best to keep up.

What’s going on with this store? Manager can’t figure out how to deal with customers properly. None of the staffs know how to take order. Cant have a refund because didn’t like the products..?

Pulled up to the drive through after seeing employees in the store and was asked if I would be using the mobile app. I was then told someone would be right with me. Sat there for 10 minutes with no communication back, upon pulling around I could see the employees hiding behind the counter. The store hours say open until 11, so if they were planning to close early they could have let me know after greeting me. Strange way to run a business, but recent reviews seem to echo this disappointing experience

Smoothie bowl for pickup was complete melted when there is a freezer they can be held in. Smoothie bowl was barely half full. For the price one would expect a fullish bowl.

Walked in and they said it be 30 min wait. Drive thru was backed up and the workers had no clue what was going on. Won't be back.

Pulled up to the speaker waited a bit for someone to greet me. Some girl asked what I wanted I started ordering she asked me to hold on. I waited for about 5 min and then another person came on the speaker and asked what I wanted. I started ordering again and she asked me the names of the drinks I was ordering. I said I'm reading it off the menu. They asked me to wait again and asked again what i ordered. They had no knowledge of the drinks they are serving. Got to the window told me the total, gave her my card and she handed it back. She took my receipt and threw it away. She handed me a drink not even saying which one it was out of the 5 I ordered and didn't offer me a drink carrier. She kept closing the window and laughing with the other girl next to her. They messed up a couple drink sizes. When i brought it to her attention she asked if i wanted it remade. She didnt like that i said yes beacuse we paid for a large. There was 3 people in there and no one knew what they were doing. Got home and it doesn't even taste like anything that I ordered.

Sat in drive thru for 5-10 minutes with no response, even though shop was open.