Smoothie King

I’m dealing with a health issue and can only eat liquids. My sweet DH came in to get me a açaí bowl. He asked for the “Go-Go Goji” bowl and asked if he could have the toppings on the side. No. Nope. Nada. We cannot do that. We are required to pile the un-eatable bits up on top of the eatable açaí slush that your wife needs the antioxidants from. I thought perhaps they were made ahead of time and that would be the reason for the inflexibility on the details. Nope again. Every little bit was extruded, squirted, or piled uponst the frozen base right in front of him. Poorly done y’all. I will never be a customer of your establishment again!

I don't go to Smoothy King very often. But today I felt it would be a good start to my day. The menu has changed since I have been there last and the print is much smaller. So when I asked questions someone much ruder than the first came over the intercom. Basically made me feel stupid for asking questions. When I pulled up to the register I said something about not know that asking questions was a bad thing. She laughed and said no worries. I said something about her voice changing to a different person and she laughed. She gave me my order while still laughing. I said I won't be back again. Wish I would have looked at the reviews before I decided to order from this location!!

The lady working the window was rude, gave us our smoothie with it dripping all over the side and didn’t give us a napkin. Once she handed it to us shut the window and walked away. Tried to get her attention and nothing. Customer service is not that good. Quality of smoothie is good.

To whom it may concern, Based on many of the reviews I was only able to read after my visit, I should not have expected my experience to be anything more than what it was: reprehensible. I now realize that there is no possible way that this franchise owner, any affiliated people or partnerships, nor those in charge of maintaining a positive reflection of the brand name ‘Smoothie King’, could have any interest in upholding the purported pledges or initiatives touted across the web. The last thing someone would want to encounter during a peaceful weekend with their family is to have to suffer the discourteousness of a morally disreputable “manager” at an establishment they are going to be spending their hard-earned dollars. Unfortunately, this is exactly what happened to my family and I on 04/16/2023 at the Smoothie King located at 1520 E Debbie Ln #104 Mansfield, TX 76063. Between tournament games my daughter wanted to have a smoothie in lieu of a big lunch, so we headed over to this location which unbeknownst to us, put our arrival at about 10 - 12 minutes ahead of the posted opening hour of 10:00 am. Not wanting to expend more travel time or energy we decided to sit and just wait until it opened. Not even a minute after shifting into park we hear a loud albeit muffled yell of “We’re Closed!” I looked around to see a loutish woman who- with arms flailing- was gesturing at us to lower our car window. When I obliged, she yelled at us again, “Uh… we ARE closed!”. Bothered yet uninterested in reciprocating her impudent treatment, I simply responded by saying “Ok… I saw that, we’re fine just waiting.” At 10:01 as I walked in, and I was greeted by a lady ready to take my order. Before she could even put punctuation on her statement to me, she was interrupted by that same churlish woman snapping at me to say over and over again, “I don’t open until the lights come on!” I still had no idea why this woman was so intent on being as uncouth as possible to me or what it was that prompted this kind of conduct from her but at that point, I was furious and simply unwilling to passively subject myself to her barrage of ignorance without firmly reminding her of certain facts: My entry into the building was made after the posted beginning business hour. The unlocked door I was able to pass through gave no indication of the establishment being closed at the time I entered. The absence of any signage to the contrary and the fact that EVERY light in the place was on and functioning would represent to any visitor, that the location was open and ready to receive patrons. After saying all of this she decided to refuse service and when soliciting the contact information of her superiors/ owners etc., I was not only given false contact information, but I was flippantly told to “Go back to where I came from.” This woman, who represents herself as the General Manager by the name of MICHELLE KING is completely incapable of basic human respect. It is wholly unacceptable that anyone should have to be treated in such a way. It must be a ruse that she is a manager because I do not even know how this place remains operational with her at the helm. One would think that a company with a message of empowerment to ‘rule the day every day’ would be more concerned about setting themselves apart from their competitors by delivering exceptional customer service, instead of putting people like this woman in charge of ruining peoples’ day, every day.

Good

James the staffer I put my stamp of love of this location I order here daily, I have the greatest experience with this location the staff is amazing this is the kind of service is like to see from all the restaurants in Mansfield Texas, Hey team keep doing your thing. And I'll keep investing its a dollar well spent

This was the disgusting drink I ever tasted I advise y’all to stop drinking it taste like vitamin pills the one on cooper street taste way better then Mansfield

I go to another location in dallas to compare and when I picked up my daily warrior at your location I could tell something wasnt right. It was watery and several chunks of ice at the bottom, it was if they forgot to add some of the ingredients to make it thick.

Horrible !! Got an Açaí bowl waited 25 min then got notified they are out of granola ok sub for coconut.. parked car time to eat No coconut and this açaí bowl is all liquid it’s berry soup should have just got my money back and left seems like they do not know how to make this bowl

The lady at the cashier was so nice she and her coworker made such a lovely mango strawberry protein shake!!