Smoothie King

Would be a good idea to cover and keep lids on the food trays

The lady serving was by herself, with a ton of orders. She got all of our group done quickly and politely but, you can tell when someone is overworked and underappreciated. To the owner, you have a duty to pay your people more or get some extra staff in there!

Newly opened, newly blending. 💖 The drive-thru is so convenient, I’d invite my friends over for a drive-thru party. 🎉 My usual Strawberry Hulk was well balanced & perfectly prepared. 10/10 guys.

The Gm is by far the most helpful and knowledgeable about the menu keep up the good work

The best service I’ve experienced

I typically stay away from giving negative reviews because I know we all have bad days BUT 3 strikes & you're out in my book. I gave this place 3 opportunities to get it right. And they failed miserably on all three occasions. Customer service is absolutely terrible. No acknowledgment of customers and I thought it was just me the 1st 2x but they didn't even acknowledge the patrons that came in right after me. The 3rd time which was this past Sunday, 5 May, the girl that was too busy with her face plastered into her phone told me that they don't sell Acai bowls because they close at 2000hrs...IT WAS 1915hrs (7:15p) on the dot!! A whole 45 mins before closing. I reiterated that it was 45 mins before closing and she just looked at me like a deer in headlights & apparently forgot she had a mouth. I immediately called 4...yes 4 of the surrounding locations and 3 told me they sell em until 2000hrs (closing) and the 4th said they stopped at 2030hrs (ok reasonable I guess). None said a whole freaking 45 mins. If you want excellent customer service and an actual bowl or smoothie that's worth your time and money, go to franchisees Mr. & Mrs. Ali at 258 Maple Ave E in Vienna. You won't be disappointed! I'm done with 603 West Broad Falls Church. And I don't need an AI generated apology asking for another chance to get it right. Talent management needs significant improvements.

Love Smoothie King in Texas…Falls Church, Virginia not so much. Whoever the girl that worked today, total attitude. Definitely NOT customer friendly, sure hope are smoothies are made with some sort of kindness. Won’t return to this location. Seriously revisit your employee list she needs to go!

I visited this location drive thru. I anticipated a smooth ordering experience given that the drive thru was empty. As I was taking a minute to scan the menu, the staff member over the intercom came across very pushy and pressured me to hurry up with my selection. The situation did not improve at the payment window. The cashier informed me of my order total and I tapped my card. I was denied the usual courtesy of viewing the tipping screen on the payment device. Later scrutiny of the receipt revealed that a $5 tip had been added without my consent or prior knowledge. This experience has significantly tainted my view of Smoothie King. The undue pressure and unwarranted liberty taken with my tip makes me reconsider where I choose to spend my money. Try the South Block that is near by to this smoothie king location instead - better customer service and better product, in my opinion.

**Drive-Thru Smoothie Heaven!!!** Now featuring the #1 “Best Smoothie Vibes” in Falls Church City! — Thick, well-mixed, and healthy! 🥤 #Slainte ☘️ ✌️✌🏽✌🏿🤠