Shell

Says open 24hrs but was closed

Came here at 12:30 am - not open!

My bank card declined to pay. I asked staff to take my ID for now go home and get the money or I would transfer staff said I will be paying penalty fine I wouldn't go to this garage or recommend my friends and family

“Open 24 hours” that would be cool if it actually was still 24/7, the last 2 times I’ve came here it’s been the same thing, lights are all off apart from the fridge lights, register is removed, oh but the lights are on in the back, I’ve waited over an hour for whoever’s back there to come out one time and got nothing, like is it 24/7 or isn’t it? I wouldn’t be annoyed if it wasn’t listed as such, but it is. either remove the 24/7 on maps and literally everywhere else or actually be open 24/7, I shouldn’t have to be playing a guessing game every time I visit later than 11pm

Staffing issues aside the one attendant thats working when j visit is awesome

Ok

Well kept garage with friendly service

Very unhelpful. Shell have taken a payment 3 times for the same transaction but cannot give an explanation to how this has happened. I called to rectify the issue but unfortunately the staff couldn't of been more unhelpful. I was greeted with lines such as "I'm not a bank manager" and then they hung up the phone to me. when I called back Emma the manager was then immediately with a customer outside and couldn't take the call, when I mentioned escalating the call all of a sudden she was free, I felt like she was avoiding my call. then on the second call Emma was a bit more helpful but then I was told to contact shell head office directly, they didn't have the contact details to give me. I was told to find them online.