Shell

The staff and shop clean and good

Received a random miss call from the number belonging to this place. I called them back as a courtesy. A man picked up the phone, I explained why I called and he mumbled something then put the phone down. Extremely rude for which I can't imagine the customer services being any better.

The worst costumers Serivce,i made Costa machine espresso, the coffee was like water I explain to the costumers service , please check the machine maybe coffee ran out, he said to me he is not checking and he told me just to pay and go, I said to him please I don’t like it,I’m using long time this machine, it’s not like as usual, he said I will call police to report shop left if not paying, I did not come for the coffee only I am paying for petrol too but he make me paid by force he taken the money without using Coffee . I never see like this Customer Service be honest at least he have to check the machine and decide.

I broke down at this petrol station. Went to tell them that I was waiting for someone just so they were aware and they told me I had to move my car! I told them I couldn’t move without damaging my car more and they said it didn’t matter to them and that I had to move or get a ticket. Very inconsiderate and I ended up doing more damage because of that.

Good

They are on the key fuels app but refuse to take key fuels, this is a scam because they get more profit if you pay cash than the keyfuels cards. They get the trade as if they do key fuels but get the higher profit sale after refusing to take the card. Keyfuels have confirmed they are a keyfuels site.

The lady should be kicked out.. she was brushing the floor and told me "closed".. i asked what closed its 24/7 and she kept tellimg me closed

24 hr 7 days a week store but was closed to mop floors understandable but when I ask the night lady when it was reopen she turnt rude and refused to serve me apparently I ead pestering her. Then start threatening me saying its in my best interest to leave the forecourt immediately Many reviews about the same person - shell makes too much money from fuel and obviously don't care about anything else like customer service skills

The night shift stuff named sonia is rude with costumers she refuses to give change if u give a 10 or 20£ note and u buy 2 redbuls,,,she told go out I got no change go BP across the road