Shell

I wouldn't really ever bother to review a petrol station but I hope this message will help the owners to take corrective action. I placed an order via deliveroo after 12am. The order was pending processing for ages so I decided to call them up to make sure the order was received correctly and was being processed according. The was apparently correctly received but apparently they don't process any orders after 12am. Still open for business on uber eats receiving order and not approving them so basically customers hoping to get a late expensive delivery, get absolutely nothing cause the clock runs out and nothing. When I requested why they are still open accepting orders then I was told to watch my language - I only challenged the fact that they should close online delivery business. Then the oldish indian/Pakistani man hang up on me in anger. Wow I now been left with no delivery and no other option to order from anywhere else cause its too late. I cannot immagine how many people have experienced the same treatment. Never mind the defensive attitude and bad manners but I hope next time you go dine out , the waiter takes the order from you and after ages waiting you get told the chef left for the day. Same concept - not nice especially late at night

Very disappointed around £100 fuel we put in over car after that ,My son want to use toilet and staff sayd toilet is out off order and the lady on the till was in very angry mood

Horrible experience. I called him around midnight from Newbury asked if they sell lpg. He told me yes. I said, are ypu sure as I am 40 min far. He said yes, come, we are open. I arrived there 1:20am, but no lpg pump available. He was on his own, I asked him from the window of the night till, I was the one who called you before, where is the pump with the lpg? He said “Lpg? We don’t sell here Lpg…”. Unfortunately this is annoying… Better if they don’t let such people work in the gas stations or customer service. Better do something else. My worst experience ever..!!!!!!!!!!!!! Im very nervous…. I lost my time and my sleep.

Good service station

hot food was fresh and tasty, guy on till was friendly. can't complain.

Freat

As a regular here I have noticed standards can be quite poor. I've seen rats running around outside, overfilled bins, dirty toilet and rude staff. I have been made to feel it is my fault for issues with trying to redeem rewards too, is this how you reward loyalty? Staff have said to me "well phone customer services and complain if you are not happy". Hardly what you call a pleasant experience. I won't be rushing back here.

Grest garage even has a toilet