Sheetz

Many fuel dispensers, eat-in dining, self-checkout

I enjoy a specific flavor of wine cooler drink they sell but are often out of or certain sheetz dont sell alcohol so i called ahead before making the 20 min trip. An older sounding female answered the phone and when I asked if their location sells alcohol, she said "uh yeah." I then asked if they were in stock of the specific brand i was looking for. She replied, "ugh I dont know and we are really busy, we had two people call off, i dont have time to look." I was shocked by this reply and just hung up. I drove to the facility. They did have what i was asking for which is on a display right in front of the registers. I saw the manager and she looked liked the voice i heard but she quickly disappeared to the back after seeing me. I asked the young cashier what her name is because i want to make a complaint. He said, I dont know i just started and laughed. I actually wouldn't even be writing this complaint if it wasnt for the fact that when i got there 20 min after the phone convo about her being to busy to provide customer service, that the place was completely dead. No one was even waiting for food . That is what just boiled me over. Do better.

Stopped going to this sheetz because the big girl behind the counter in the morning always holds my mto order hostage behind the counter. Also tired of getting cold food. The location is more convenient for me but can't stand the aggravation anymore so I go out of my way to the sheetz on market street.

Very clean and quick service

Along with frequent stocking issues they consistently get my order wrong. The service is usually really good but when the end result is frequently being upset and getting wrong food it won't make up for it I can not understate how wrong and how frequently they get orders wrong, its to the point it seems intentional. Wrong sauces, missing sauces, entirely wrong sandwiches and the manager does not seem to care at all. If I get delivery she blames Doordash even though them getting the product wrong is CLEARLY their fault. And if I go in they reluctantly remake food even though without feeling the need to make up for any of my time or money they've wasted

I only stopped in quickly to fill up my van with fuel. Everything worked as it should and the outside was neat and clean for a gas station. I didn't go inside so I can not comment on the inside.

Tonight was absolutely the worst experience I have ever had at sheetz. I went there yesterday and they completely messed up my MTO order so I called and let them know. I was told to come back on and they would comp the meal for me. So I go back in tonight and I am on the phone with my friend telling him what had happened and the manager some young gen Z girl tells me to watch my mouth because she had minors working her. I was like I am talking on the phone wasn’t talking to you. And she got completely rude to me saying she will ask me to leave. So I said go ahead . I am the customer who pays your salery! These young kids and the entitled attitude enrages me!!! I won’t be going back to RJ e location or any for that matter!

Late night food run.