2nd time trying their burger. Did not disappoint.
Good food with small portions. The portions don’t match up with the price. Me and my family were hungry later on at night. Other than that the milk shakes are really good.
Go to this particular Towson shack for ambience, the classy people and bars around.
This is my first time coming to Shake Shack. The vegetarian options are fantastic and the food and staff are amazing! Everything was made exactly as ordered. I personally have many food allergies and the app's description of allergens was PERFECT! My family and I will certainly come back again, especially because of the kind staff. Vegetarian options: There are more vegetarian options than most places and they're all delicious Dietary restrictions: The app and kiosk have more allergen information that most places. This is very important.
Whoever owns this franchise needs to retrain their entire staff including their manager- the rudest, most unhelpful and disengaged employees I have ever seen. Sloppy, in your face rude, manager ignoring customers and an entire pickup line to text (BOH had to tell her to turn around). They pile bread infront of the Togo window so they don’t have to walk to the pickup window. They don’t put mobile orders on the mobile order racks, instead they keep them behind the counter because again- they’re too lazy to walk from behind the counter to the station. This makes picking up a mobile order x10 longer- as there is a line and inattentive employees. They also love to lock and close 10-15 minutes before closing. Also the vulgar music and staff screaming while blasting it with kids inside is a nice touch
First time there and I enjoyed the experience. Server was blah. But, enjoyed the food and atmosphere. Parking: Across the street, but accessible. Kid-friendliness: Nice family atmosphere.