Went on 1/25. Their menu has a lot of variety. I got a quesadilla and my husband got a torta, they were both great. What I really liked was the drinks and the bartender Julio was welcoming and attentive. He asked us if it was our first time and even gave us samples so we could decide on what to drink. Amazing service.
The food was good but the woman behind the register was completely useless. I came in to order lunch for my husband and myself to-go. When I initially ordered I had ordered 3 tacos and guac. Came out as just two tacos and guac. I also noticed that the El Capitan was not a burrito and for some reason I thought it was, that’s fine, my mistake. I go back up to order and explain I want a El Capitan with Barbacoa in burrito form with the rice beans etc. She understood and put in a chicken burrito which I didn’t catch on the screen… I luckily asked before leaving and upon realizing it was chicken I decided to keep the burrito as opposed to making it an issue. I then explained to her that my husband wanted a a El Capitan with Barbacoa and the GRANJERO filling, I inquired if that was a thing and she said they are two different tacos but made it seem like they could do both in one so I said great! Let’s do that. She rings it up as a chicken Capitan and I said 3x “my husband doesn’t eat chicken so just to confirm you are getting Barbacoa for this”. 3x I asked just to be sure and she assured me it would be Barbacoa…. I looked at everything in the car when I left and saw once again, I got a reg El Capitan taco without the extra filling but had no energy to have her fix it… I did see Barbacoa so I left. Upon getting home my husband realized they did chicken and Barbacoa to that final taco making it inedible for him. $50 later - ended up with a burrito I didn’t want, an inedible taco and multiple ordering issues which could have easily been avoided with the woman working would have enjoyed her job just a little bit and was willing to help a customer through an order. Unfortunate. The one edible taco my husband received was good so it’s unfortunate the employee was so unhelpful. As someone that worked in retail for many, many years, we all have bad days but this was totally unacceptable. Customer facing employees, especially in the food world, should be helpful when customers come in for the 1st time asking basic questions. I have never written a bad review for any place of business but felt this needed to be noted. If you’ve never been, just stay away.