Sainsbury's

We used Smart Shop using a phone. You start by scanning a QR code to get going. The code is 'hidden' on a pillar near a sales counter as you enter the store. No where's near prominent enough and we had to ask a member of staff where it was the technology worked brilliantly after that. The scanning of barcodes was very very efficient. However using the same self checkouts as basket users when you have a large trolley is not pleasant. Unlike many stores there is no self- checkouts for large trolleys. However a quick scan of the QR code on the screen, payment followed and we were on our way. First time I have used my phone for Smart Shop -i was pretty impressed.

You will find at least 90% of the stuff you will ever need from a supermarket. Good variety of products and all nicely organised on their separate isles. One thing that bothers me is that sometimes there is a lack of eggs on the shelves. Rather than that all great.

Never anyone on a till.

Great

The security guard suspected my son of taking a card from the newspaper. Of course, this is not true. My son was so scared that he started crying. It is unacceptable in a business that this can happen. If the person in charge sees this, I hope he will make sure it doesn't happen again.