Safeway

This is for the Pharmacy Department only. Pharmacy visit: All lights on, roller doors open, Asian female at register. I walked up to ask a question, immediately told "we are closed". I then asked her if I can ask a question about getting a vaccine. I explained to her that the Safeway website keeps showing error after at least 5 attempts on different days. I then asked her about walk ins, she said they take walk ins after 10 or 10:05 something like that. She then said it depends on how busy it is so I was advised to make appointment on line. I am disappointed with this Pharmacy and this Pharmacist, not very people oriented. I have been going to this Safeway for decades and it seems like the new or replacement staff are not as friendly or accommodating. Follow up review: The one star is for the one Pharmacist mentioned above only. Overall, the Pharmacy staff are friendly and helpful... Changed my overall rating to 4.

I wish there was an app that we could rate employees, not the actual store, because I LOVE SAFEWAY, it's so close to my house, it's a beautiful store & I normally shop there TWICE a day for 15 years, and with the exception of yesterday, the service has been impeccable...the 1 employee who woke up on the wrong side of the bed, or someone pi$$ed in his cheerios RUINED the entire experience for me. See what happened below. I was shopping and normally I shop for myself and for my work. I had my cart divided with my items and I went to the self check out to check out. I started to do all my work groceries....bagged, then and put my personal debit card in my mistake...should have put my personal card. I realized what I had done so I went to the girl and said "hey, I just accidently used the wrong card, can it be voided so I can use the right card" She was wonderful and said that she couldn't, but upper manager could. Right then a gentlemen in a black vest, pierced eyebrow and frown on his face starts pushing a cart in. She calls him over, his name is Dan...,and explains the situation to him. He huffs loudly and says "Well I'm going to have to refund all the items, then re-ring them up, were short staffed....etc. He was making it clear how unhappy he was to be there....I remember thinking "I'm going to have a problem with him"...he told the checker to have me follow him, which I did. He brought me over to another check stand and I handed him by bag that was already bagged with my work groceries. I told him "Thank you for helping me"....he said nothing... Aggressively he starts removing all the items from my bag....NOW HERE'S WHERE IT GOES WRONG,...he starts checking items, I think "ok, he's redoing the order so I can now put all these items on my work card". When he's done checking he says "Put your card in"............NOW I SHOULD HAVE ASKED "IS THIS THE REFUND OR IS THIS THE NEW ORDER GOING ON THE CORRECT CARD...." or he should have told me. He said nothing.........so I put my work card in AGAIN, assuming this was the new order on the correct card. I put my card in, he presses a few buttons and then gives me my receipt for my refund. I just look at him and say "wait, no....I thought you were doing my new correct order for my work card.............you just refunded me my work card and I needed my personal card refunded, not my work card..... He just screams "JESUS CHRIST........" so to the service rep is is swearing at. I just looked at him and said "EXCUSE ME'".....He just looks at me and says "this is the second time you have done this, I told you I had to refund you, then recharge you, I said to him "YOU TOLD ME NOTHING, YOU SAID IT TO YOUR CHECKOUT GIRL NOT TO ME AND CLEARLY YOU DIDN'T EXPLAIN WHAT YOU WERE DOING" He just stars at me and says "I have had 4 other customers who have made mistakes...TO WHICH I CUT HIM OFF AND SAID "That IS NOT my problem". He looks back at me and says "Are you going to continue to cut me off".... I just started at him...not my blood is boiling. NEVER HAVE I BEEN SPOKEN TO LIKE THIS, OR RECEIVED ANY TYPE OF HORRIBLE SERVICE LIKE THIS.....I said "No, I'm done with you".....I pushed my cart out of the isle over by customer service grabbed my purse and stormed out.... I got in my car and was so angry I couldn't drive I got on the phone, called the customer service line at that grocery store, asked for who the GM was, I was told it was a gentlemen by the name of Josh, who just left, but would be back in on Saturday morning at 7am. (this happened on a Friday afternoon) I left my name and phone number and said it was imperative that I speak with him after the horrible treatment I received from "Dan".........She said she would leave a msg... Well...it's' Sunday night, still no phone call....lol, not surprised at all. Found the corporate offices number and will be reporting this situation to them.

Nice staff to a point, clean and sanitary, well stocked at the end of the day, and plenty of variety in stock. However, customer service and restroom closure time "policy" is crap! 8pm and regardless of WHO walks in. I'm a flagger from Mountlake Terrace doing a job every so often out here in Issaquah for Comcast and don't have the same conveniences as most people people with local housing or a restroom. Closing the restrooms at 8pm or even before 10pm when the store is open till at least 12am is quite intolerable.

Consistent issues with produce, normal Safeway otherwise.

I assume the information shown on the interactive map under "Orders" is kept current by the driver(s) sending information to "HQ". If so, *none* of your drivers operating out of Issaquah, WA, send that information. Thus, the interactive map is *always* massively behind the time, if it updates at all. This is ridiculous. Further, despite my fervent request, I am never called to let me know the truck will soon arrive. I am in my 70's, have a bad heart and bad lungs, and must go down a steep dirt driveway more than 100 yards long, to meet the truck. And I have no way to see the street. Thus, being told when the truck is getting near is utterly necessary. All of these problems are unacceptable. Until I have *WRITTEN* assurance the drivers at the Issaquah store have been sent for re-training, I will be using QFC's delivery system. It may cost about 75% more, but I've never had such problems with them.

Good service

Nice to be at a Safeway again. Parking lot can be a little congested. REI is next door so we went to both with one stop. Prices are good. Get a savers card to get extra discount on groceries for the sale prices.

The cut fruits are way too big. Will appreciate if they are all cut smaller bite size.

The store looked clean, and the employee seemed nice, but the bathroom was gross, and had feces on the toilet. For some reason, almost every Safeway has a dirty bathroom, or the toilet seat has feces on it. Crazy how I can go to Freddy's, and they have cleaner bathrooms most of the time.

Excellent store! They have everything and it is all so clean and organized. I had no issue finding the items I needed and they had a large selection of everything. The prices are also reasonable and the parking is free and plenty of spaces. It’s weird but no restrooms after 8 so keep that in mind during your visit

This particular Safeway is Always off. Their delivery is terrible. The customer service is unbelievable! I called to tell them I was overcharged and Patrick used the "F" word twice and hung up on me. The produce I receive from this store (not Maple Valley) is always questionable. I would Really love if corporate would consider using Maple Valley as a delivery store for it's residents. Issaquah Clearly does not care or they are extremely overwhelmed. Ok. Rant over. If corporate would like to discuss this further please feel free to contact me. You have my number.

6/17/24 There were no carts at the store's east entrance and the area was a mess. The shelves throughout the store were a third or so empty. The very young and only checker working was more interested in his phone than in the card reader working correctly. He has no clue how to pack a bag, just dumping things in helter skelter. I've tried to be loyal to this store but I'm losing my desire to do so.

It's Safeway. What else is there to say?

Emma is amazing. Her customer service is on par and makes it great to shop here and somebody told me that she came in today on her day off. She deserves a raise!

Again, I'm incredibly happy about the savings and supply at this safeway. Mostly, I'm so impressed by SEAN who is always working hard. He will go above and beyond to help you and always positive. We need more people in the world like SEAN. Thank you Safeway