Rubio's Coastal Grill

Kid-friendliness: Always had pictures for the kids to color

Very slow service every time, but the food is good

I ordered the Mexican Street Corn bowl and it literally had no corn in it. I'm not very picky but my bowl was so salty that I couldn't eat it. I'll be having a frozen dinner tonight and it will be much better food than this restaurant serves.

I normally don't have a problem here, but lately their customer service has been lacking and their food has been mediocre. Yesterday I came in and the guy there didn't even greet me when I went to get my pick-up order. He looked mean and like he didn't even want to be bothered. I also asked for one of the free tote bags for Ocean Day and he asked for a coupon, which Rubio's doesn't do anymore and it wasn't on the app. I told him it was supposed to be free with purchase just by asking. He just came over and kind of tossed the bag toward me without saying anything and walked away Absolutely no communication or customer service skills whatsoever and super rude. They also didn't add the salsas I requested for pick-up on the app to my order, so I had to go to the salsa bar and pick out all the salsa myself. I am REALLY tired of this happening here. One time I had an employee ask if I wanted to pick out the salsas myself or have her get them. Ummmmm, I requested them on the app and my order is TO-GO. It's your job to get the salsas from the fridge, not mine, and I don't want to take up the whole salsa bar getting them and interfere with other people. PLEASE tell your employees this. What is the point of picking out salsas on the app if you aren't going to add them to to the order?? It's super frustrating and annoying. I also feel like their food is not as good as it used to be. Portions have gotten smaller and sometimes they forget items. Their chips are also really hard, which I hate, and sometimes they add something INCREDIBLY spicy to the California bowl that causes my mouth to practically catch on fire. The bowl is not supposed to be that spicy, so I have no clue what the heck they put in it sometimes that is like that. I don't think I'll be coming back to this location for a long time if they keep having such rude customer service and not great quality food.

I'm so sorry I'm really hungry and don't have time to take pictures I eat everything I have chilaquiles bowl and one delicious lobster burrito so I eat. The best place fresh and delicious everything.

Went here yesterday with my sister after a day of shopping and the food was subpar. The fish for the taco was heavily breaded and undercooked. Went to get salsa from the salsa bar and noticed dozens of fruit flies all over the walls. Went back to my table and a customer next to us found hair in their nachos. I would not recommend this place to anyone which is sad because this was one of my favorites. My sister had never been and I hadn’t been in years. Save yourself the trip find something else.

Great deal on Taco Tuesday. However, waiting 35min for four tacos was not good. Also, the salsa bar was empty and had to notify staff to refill. You would think short staffed, but there were plenty of staff. They just were not smart how they moved around. One trip at a time that could be sequenced better.

Online order very slow.