Rocky Mountain Chocolate Factory

: I visited thr location at the Friendly Shops in Greensboro, NC. I purchased a Pecan Bear Apple. Once I arrived home and cut into my apple and the apple was bad. It was soft and was brown on the inside so I called the location from which I purchased and explained to them the issue. I was advised that if I brought the apple back then I they would replace it with a fresh apple. I live 25 minutes from the location. So I explained to them that I would return shortly. Upon arrival I was provided a "fresh" apple and I asked the assistant manager Alyssa as a courtesy if she would stamp my puch card since I had to return. She said that because I had it stamped for the purchase she could not stamp the card again. I explained that I understand but I'm asking as a courtesy because not only did I receive a bad product but I also had to drive back to this location which again is 25 minutes from this location. As a customer that should have been the least she could have done to make it right. She again stated that she was not able to punch the card and wasn't willing to make any accommodations to rectify the issue other than replacing the apple. Had I used better judgment after she refused I should have just asked for a refund and took my business elsewhere, because once I returned home AGAIN the replacement apple even though was slightly better, it still wasn't as fresh as the other apples I've purchased from this location. If my punch card is at 8 punches that means I've spent well over $80 on apples at this location. That's the only thing I go there for. And I personally feel like as a returning customer that something should have been done to accommodate me. I didn't ask for anything extra, didn't ask for a refund it was a simple card punch to accommodate me having to drive back 25 minutes to return a bad product. It was the principle of it. At this point if they are unable to do what's right, I most likely will take my business elsewhere. Poor customer service.

Very disrespectful management, did not listen to the concerns of employees when asked to respect protected gender/sex identities.

The people where welcoming and very friendly. The food was well cooked the way I asked it to be and the store all together was very clean.

Quality was not what I was expecting. Also seemed rather short staffed

Something for everyone!

Really cool sweets store. It's a huge location. here are tons of chocolates to choose from. Big variety of popcorn, candie apples. All types of serets to choose from.

Very clean. Friendly service.

I love truffles. I bought one truffle there for $3.25. I'm so glad I didn't buy more than one because that was the worst truffle I have ever had in my life. The chocolate on the outside was really dry and the inside just tasted like chemicals. It was a huge letdown. The candy apples look good but they are overpriced.