Horrible service .. multiple orders on ticket that did not belong to us with having to wait an hour before getting order taken by a waitress (but never once complained)
Update...good to know you are no longer doing the 18% gratuity. Now others will know. I was considering coming to Rita's today for a mid day shrimp cocktail. However I read about the mandatory 18% gratuity. That does not sit well with me. A gratuity needs to be earned by the staff. Having an automatic gratuity does not give the staff any incentive to please the customers. I tip very well when the service is done well. When a server knows they will get 18% no matter what... or unless a person paying speaks up about poor service...and most will not...there is no incentive to please the customer from the "average 20 something employee. Look I get it..I own my own business as well... but that is not a good way to get employees nor keep the customers happy. And.. you are wrong....every place is not adding a automatic gratuity.
Seriously really delicious food! Unbiased review, but Ritas got a great selection in entrée & cocktails. Its crazy how people don't even try new places like this, & when they do, its a shock especially for the great prices.
This place was absolutely awful and they had awful service 10 out of 10 so not recommen
Didn't try food due we got up and left. Terrible waitress so we would not give business to this place.