Red Robin Gourmet Burgers and Brews

Service and atmosphere was unfortunately bad the last couple of times we’ve been here. Our food came out cold, the shake machine was broken and it took a while for food to come out. I usually expect better from Red Robin but unfortunately it has gone downhill.

The coleslaw with their bourbon ribs needs A LOT of work, bland and tasteless. Ribs were meaty and tasty.

The person who is at the entranceas host for the pick up orders , is not nice at all with the customers , very rude , I couldn't see her name but it is a Strong African American Woman 02/12/24 at 6:45pm

Waitress was great, food is good, pricey tho

It's been a couple weeks since I last went here. It was even worse than my last experience here, which is saying something. Both visits the waitress got our orders wrong, both visits the restaurant is really really dirty, the food is awful, the portions and quality have taken a total nose dive. My meat wasn't cooked all the way, it was still pink inside. The lettuce was gross and had a bug in it. Really really disgusting. I didn't complain, because honestly, even if they had remade the food I wouldn't have trusted it. There's food on the walls, the tables are sticky, everything about the place gives Red Robin a bad name. I think it's a dying restaurant. I took about 2 bites before I decided not to eat anymore. Nobody will ever convince me to go back. The health department really needs to give the place a look.

Management could do better than to let my partner go. The system is definitely disorganized and did not provide a proper training schedule, but rather texted. There were a lot of discrepancies between what was said versus what was actually being done and the manager ended up gaslighting him and making a big deal that this place is a 5 star experience in the beginning. Rather it's honestly a 1-3 star experience. If y'all are gonna train people as servers moving forward, make sure to email a proper schedule and get your stuff together. Servers were great and friendly, just management sucks.

Good taste and good service

Who serves half a table then waits 30+ minutes to serve the rest of the table - two young kids one served the other waits. Food served before drinks, at least half the table had drinks before food. Fries - soggy at best. Asked waiter what was going on with the food service and he asked me “what can i do about it?” Really disappointing, not what we expected from Red Robin..

The pizza is really good.