Red Lobster

First before my complaint I had a great experience with the front desk lady because she saw my kids were interested in the lobsters so she pulled one out to let my 2 kids pet it. That was a big family friendly plus for me so thank you for that. So I forgot my wallet and had asked the front desk lady if they accepted Apple Pay. She told me yes. If they hadn’t of course I would’ve went elsewhere. I ordered the all you can eat shrimp and my side dish never came out until everyone had finished their meals & my second round of shrimp was so late I had just asked if I can make it to go. As we get up to pay with Apple Pay we’re told that they do not accept Apple Pay by someone who had replaced the previous lady. The manger gets called and I explain the situation. He asks how far away we live & I tell him about 15 minutes. He asks for ‘collateral’ and asks if I can go home to retrieve my wallet. Given I had no choice me & my family left to go get the wallet. I come back and pay my bill in full and he walks away and says “sorry for the confusion” and gives my wife her phone back. Now I’ve been a retail manager before and if my guy screws up I compensate the customer. I didn’t have to bring my family there but I did because I was assured they’d accept my Apple Pay payment. Wouldve saved me having to travel across town to come back. Poor effort and poor lack of customer service. I also gladly accept some blame for forgetting my wallet but didn’t plan on stopping by and every place (but here clearly) takes Apple Pay. Hesitant to return.

Great food great server. We will return.

This was my worst experience at red lobster. We were the first to be seated but last to recieve food. We never got biscuits but everyone around us were getting some. It felt like the server was ignoring us. The manager came by and I told him of our experience he said he'd get us biscuits an 25% off check. Never happened he disappeared. It seems to be a theme here. Food was good but the service an feeling invisible ruined our dining experience. I expected more for $90

My experience was so bad that I’m just gonna leave the one star reviews and that should explain everything

Amazing all you can eat shrimp! So many dishes and flavors! Well worth the money!