Real Fruit Bubble Tea

This looked like a nice, happy place to grab something refreshing, however the employee working there was extremely miserable and unfriendly. The smoothie was not good either. I ended up trashing it before I left the mall. Don’t know about their tea, but I recommend going elsewhere.

Enjoyed my Golden Roasted Tea with Boba very much, would recommend. The nice girl behind the counter on January 12th around 12:30 made good conversation and was very helpful. Thank you.

I visit this store often and each time I visit. I order strawberry/ banana w/ mango chunks added. I enjoy my smoothie each time. However, the girl the makes the smoothies/ drinks is the most unpleasant person I have ever seen in my life!!! She has 0 personality no respect for customers, she never ever greets anyone when they enter the store! She’s not welcoming at all! She always looks likes shes bothered when you enter the store! She would never ever make as an employee at Chick-fil-A. I own a very successful business in Philadelphia and I would never tolerate this behavior from any of my employees! It does not take a lot energy to be pleasant. After all customers are paying you! I don’t know her name but if this helps I visited your store around 1:15 1/18. Can’t remember all the other exact dates n times. However; she’s horrible!!!!!! Send her to training or get RID of her! Thank you Parking: Parking is available

$8.30: Way over priced for what I received :/ I’ve completely melted, lil too artificial tasting :/ non dairy powders not vegan too :(

I love their coconut milk tea! It’s so good! Full of flavor! It’s definitely more flavorful than kung fu tea’s coconut milk tea.

The store is clean, and it has friendly staff, but the bubble tea here is average Kung Fu Tea, which also has a location in Cherry Hill (not in the Cherry Hill mall), is better In the meantime, I am still looking for my go-to bubble tea place in the area Vegetarian options: All of the drinks are vegetarian Parking: Free parking available in the Cherry Hill Mall’s parking lot

I never do reviews, and this will have to be the first unfortunately because the staff was just rude!! first off it was my first time ever having boba tea and i was really excited!! I placed my order on the mobile screen and got my ticket as I watched the staff IGNORE customers and rudely continue their tasks with no concern for customers questions/needs! The particular day I went it seemed like a busier day, and after waiting about 25 minutes for one drink I finally asked nicely about the number i was given on my ticket. I asked a tall, skinny asian representing man and he very quickly and rudely said “down there!” pointing to the end of the counter, making no eye contact, and shaking his head as if i were “bothering” him. Mind you… I did not leave the establishment so i would’ve heard my number get called out & it did not. Boba was good! but for my first time experience customer service was far from friendly! Get boba ELSEWHERE:)

A pesar de que los jugos son muy saludables y ricos y saludables y el lugar muy limpio, en el local de cherry Hills trabaja una una señorita que tiene una pésima actitud de servicio al cliente que no solo me cerró la puerta en la cara mientras yo estaba esperando mi orden, sino que me dejó hablando sola y cuando le pregunté por el manager solo se río burlescamente, por lo que tuve que acercarme al cajero a darle mi queja. Que pena que se de ese trato a los costumers, por lo demás el producto de muy buena calidad, debería cambiar a esa niña o darle un curso de trato al cliente, que pena por eso hablan mal de nosotros los hispanos, por personas como esa niña. Despite the fact that the juices are very good and healthy and the place is very clean, a lady works at the Cherry Hill location with a lousy attitude to customer service who not only closed the door in my face while I was waiting for my order, but she left me talking to myself and when I asked her about the manager she just laughed mockingly, so I had to go up to the cashier to give him my complaint. What a pity that this treatment is given to costumers, otherwise the product is of very good quality, you should change that girl or give her a course in customer service.

The taro milk tea was not good :3

Update; I picked up a Taro Bubble Tea the other day. The tapioca Boba was soft and fresh. So I went back. This time the Boba was tough, dry, and hard. I want my money back. I got a reply from Elena saying; "Thank you for letting us know about your experience. May we know more details and please provide the receipt and drinks picture to us. If you don’t have the receipt, please provide the date, time, location, amount and the last 4 digits if you paid by card." I replied with the needed information. 7 days later no refund so I reached out again. Kathy replied; "... Thank you for taking the time to let me know about your concern at our Plymouth Meeting Mall location. Please be assured that customer is top-of-mind at Real Fruit Bubble Tea. We strive to provide a happy environment each time you visit. Be assured that I have discussed your concern and reviewed our procedures with the store manager. The tapioca was freshly cooked and served by a senior bartender with 22 years experience at Real Fruit Bubble Tea in Canada. There was no another complaint on tapioca. We wonder if it was your first time to taste the tapioca? As we know, it always takes time to accept it and like it. We would like to remake your drink if you like to go back to Plymouth meeting Mall location to taste again? Hopefully we will exceed your expectations on your next visit." I replied that I was not a Bubble Tea novice and she should honor the offer her co-worker Eleana made to give me a refund. She replied again, "Thanks for your reply. As the customer service department, we only can provide another drink to fix our mistake and problem so that we could improve from the case. Our whole company cooks tapioca with the same way and this senior bartender even has very high acknowledgment on bubble tea field. We really want you to come back to taste the tapioca and give us more details. Talking about refund, you need go to the store to request the refund." I will never go back there, ever.