I got a reply from the owner. Thank you and that means a lot. My main issue is the wait outside to the point where I don't even know if you're open. One woman saw my confusion and kindly signaled to me that she was getting the cashier's attention to acknowledge my presence. Thanks for the response but with more than one worker later night when it's not busy at least acknowledge people in line outside and asked them if they could please wait while they help a drive thru customer.