Ratings of Potbelly

google
Google
4.3
(253 Reviews)
yelp
Yelp
2.9
(15 Reviews)
tripadvisor
TripAdvisor
4.5
(5 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.

7246 Outfitters Wy
West Chester, OH 45069
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 9:00 PM

Recent Reviews

google
Mar 2024
Very happy with my sandwich and soup! When something went wrong with another person with me's sandwich they didn't hesitate to make it right. They were apologetic especially since it was a sensitivity issue and they remade the sandwich without that ingredient. Fantastic staff, great food, and an overall good experience. I look forward to coming back! Kid-friendliness: Very kid friendly! They have great kid meal options.
google
Feb 2024
Nathan was very helpful in ordering got a roast beef an cheese OMG ate at Cabela's parking lot and returned to order more best sandwich shop I have ever been to would highly recommend them thanks for your patience while I decided what to order
google
Nov 2023
It's a wonderful place for a sandwich. Please give them a chance to make a perfect sandwich, with EXACTLY what you want on it! I don't think that you will regret your decision!
google
Oct 2023
Fresh Food and Friendly Staff
google
Oct 2023
Potentially Great, But Customer Service Falls Short I recently dined at this establishment and found it to have great potential. The menu offers a variety of appealing options, including the broccoli cheddar soup and meditation sandwich, which were both highlights. The garden salad and chicken salad melt also pleased my taste buds, reflecting a commendable culinary effort. However, where this place falls considerably short is in the realm of customer interaction. It's evident that there's a lack of an effective order tracking system. This deficiency could become a significant issue during peak hours or busy weekends. The absence of a ticket system left orders disorganized. It's frustrating to place an order, see cold toppings added, receive your food, and then be asked what you ordered. As a customer, I shouldn't have to reiterate my order; it should be known once I've placed it. A basic ticket system at the order counter could rectify this issue, sending orders seamlessly to the point of sale. In summary, the food has great potential, but the shortcomings in customer interaction are a notable drawback. Implementing a simple ticket system could greatly enhance the dining experience and make it more business-savvy. Vegetarian options: Very customizable
google
Oct 2023
My first time there, my order got switched by mistake. I made it all the way home and then realized. They remade my sandwich when I came back so I had a fresh one without me having to ask. They gave me a fresh drink and a free cookie upon request for my trouble. The meatball sandwich was okay. I’ve tried the chicken club since then and it was really good so I would recommend that.
google
Oct 2023
Great sammich! Kayla made my day when she saw my stickers and offered up some cool Potbelly stickers for my laptop. Food was great and service personalized what more can you ask for. Parking: Plenty of ample parking even if in the large Cabela’s lot.
google
Aug 2023
Great food and quick drive thru
google
Aug 2023
This team is KILLING it. They don't just wait for your sandwich to get done cooking before they take down your toppings and stuff. They get you out of the line asap. Outstanding drive.
google
Aug 2023
Everything about this place was awesome!!! Thanks!

Frequently Asked Questions

What is Potbelly's rating?
Potbelly is rated an average of 4.2/5 stars across various online platforms.