Potbelly

Jacob is the definition of perfect customer service

I asked for light hot peppers and they filled the top half of my sandwich with them. Even after taking off the hot peppers from my sandwich I couldn't finish it due to too much hot pepper oil. I love potbelly but this location is terrible.

I purchase two sandwiches one was for roast beef which was tuff to chew. I immediately called the store and was told they would refund me two weeks ago. I am going to contact corporate and see if they can assist me. Going forward I won't ever purchase anything from Potbelly.

Food is not fresh. Sandwich bread and chicken was not fresh.

They forgot the cookies in my order, when I called and told them, they told me they put them in there. Then offered to let me pick them up, but when I said I didn't have time to go back dude just hung up on me. Not a fan of rude people.

Very friendly staff, and very quick —ordered on the all at 8:41 pm and the order was ready when I got there at 8:53 pm, 7 minutes before close on a Saturday night. Mediterranean sandwich was good, but I was disappointed that the Wreck sandwich was cool in the center (hence the 4 stars), so I had to microwave it at home. Apple Walnut Chicken salad was very good, and portions in the Wreck/Salad combo were just right

My visit to this sandwich place left much to be desired. While the sandwich makers were pleasant, the person taking my order was exceptionally rude and unprofessional. It felt as though he considered taking our money and preparing a sandwich as a burden. This negative attitude significantly impacted the overall experience, making it hard to enjoy the delicious food they offer. I hope the management addresses these customer service issues soon, as it currently tarnishes the reputation of an otherwise decent sandwich joint.

Second time at this location and service was slow for being only two people in line. Food was good and environment was clean, but the girl at the register didn't really seem to care to be there or what, she spoke very softly and I had a hard time hearing her over the people seated there already. If you've got extra time to spare it's a good deal, but if you're in a time crunch you may want to reconsider. This was around noon on a weekday so can't speak towards other times.