Potbelly

I think this chain use to be good years ago but it has definitely gone downhill. The sandwiches just don’t seem to have any taste to them which makes no sense but it was my first thought when I tried the pizza sandwich and the Italian. They also seem have shrunk in size so it’s around $10 for half a sandwich. Many other better places to get deli these days it’s a shame these restaurants take up prime real estate.

So I love Potbelly. I go there often and love the food especially any sandwich with hot peppers. I go to a potbelly probably on average once a week for the last several years. Overall I’d give Potbelly 5 stars on food and service for being delicious and fast. However, the last 3 times I have ordered from this Potbelly they have gotten my to-go order meaningfully incorrect and it’s frustrating when you get home and open up your bag and it’s nothing like what you ordered. The latest example: I ordered a Turkey Avocado sandwich with cheddar and double meat on thin cut white. I got a sandwich with literally no meat or cheddar cheese - literally just avocado and some orange sauce and maybe feta (not sure what) on wheat bread. One other sandwich was also made incorrectly with hot peppers (not ordered) which my kid won’t eat. I called the store and spoke to a nice manager who was filling in here and I was promised a refund. Unfortunately - I have gone through this process here more than once in the past and so far have never gotten any credit or refund. I will keep going but I wish they would figure out how to get better at order accuracy. However the cookies are always delicious. Don’t miss those. UPDATE: I reached out again and they refunded the order above, and I was happy with the service.

Excellent! 5 year update: been eating Potbelly for 15 years. Potbelly has gone downhill so much...Too much change by some white collar business grads imo. The final straw is the rework of the rewards on the app. First they got rid of their good mayo, its now just cheap kraft cr##. Used be something special and rich. Bacon is different. It used to be thick and peppery and well with ot. They messed with the sandwich sizes a while back too. You get less for more money. The portions are just off. The wreck used to be a meaty sandwich. Used to feel like brick in your hand at the register. Now it feels like a limp ####. Final straw they messed with the rewards app. Pionts are almost 50% less. No longer do you get your one free big sandwich every 1000 points now it's 1500. Enjoy going the way of Quiznos. It's just not worth it to go out of ones way to a potbelly any longer. It has lost its way.

I received an incorrect order via a delivery service. When I called the manager, she not only re-made my order on another day, but she also had it delivered to my office. Way to correct a mistake, Potbelly team!

Worst customer service. This place needs new management. Sandwiches are never ready and staff just stands around and talks.

I can’t believe I paid $11.85 for this 🤦🏻‍♀️, there was hardly any bacon in my BLTA.

Rude staff, give attitude when receiving over the counter orders.

Staff is always friendly and accommodating! Special requests are handled with ease most of the time!