Pizza Hut

This is the second time I've had a similar experience recently at this location. I ordered directly on the Pizza Hut app (not door dash) and drove to the store to pick it up. At the time I ordered the app said 15 minutes, when I left my house the app said my order was ready. I waited over 30 minutes in the store for my order. This location has 3 chairs and they were all taken by door dash drivers. The manager never once made an appearance, just kept sending an associate out who was obviously hating her job. Shut off your door dash orders if you can't handle your regular customers. I'll be taking my business to other establishments in the future.

Ordered delivery from this location. When it got delivered the pizza was shoved into one corner of the box and all the toppings had slid off. When we called to try to get a new pizza we got the busy sound and no one answered after we called 4 times. The pizza also ended up being cold when we live down the road from the location!

They said 15 mins ready it qas like 45 mins the employee where non communicative

I felt sorry for the worker here. He complained that the system worked strangely with the coupon I used. He had to manually correct the error and it changed his work time. Sounds like Pizza Hut tracks how long it takes them to make a pizza. It's sad how big corporations view their employees as machines and not the humans they are. Stressing this employee out for 5mins of time that the coupon removes.

Pizza was soggy upon arrival. Door dash was 20 + minutes late. What a joke.

I have visited this Pizza Hut location dozens of times in the last few years. It has and is always a very pleasant experience. The pizza is always delicious, in fact Pizza Hut is our favorite. The manager on duty is usually Whitney, and today, 31 December 2023, she was on duty along with at least one other worker. They were pleasant and courteous and smiling and very professional. As always, my usual order of 2 large pan pepperoni pizzas were ready and hot in less than 15 minutes. I couldn't wait to get home and indulge in my favorite yummy with my wife of 41 years. We just love Pizza Hut, especially this location of 1557 @ Roosevelt Rd, in Goodyear, AZ. Please promote and/or reward these employees. I value their work and their demeanor. Thank you very much for allowing me to comment. My experience is always outstanding when I get my delicious pizza from this Pizza Hut at this location. Very Sincerely, Eddie Walker, Jr.

Great tasting served up hot and fresh.

Disappointed at best with the delivery. After an hour of waiting, I check outside and the delivery driver is just sitting in his car playing on his phone. Didn’t knock, didn’t even get out of his car to give me my delivery!! After I took my order from through his CAR WINDOW, I told him “the app says it’s still in the oven.” Nothing. He didn’t say a word. I’m so upset to receive cold food when I live only 1.4 miles from the location. From such a lazy delivery driver.