Not sure when this started, but I ordered a pizza online with Pizza Hut and found that delivery doesn't start until 9:00 pm...WTH! I'm in bed usually at 9:00 pm during the week. Because hubby and I didn't want to go out after a long day at work, I waited until 8:56 pm and ordered the pizza. I watched the tracker and noticed that they really didn't start making the pizza until 9:03 pm. Plus they now have Door Dash delivering pizza, which is horrible. The delivery people have no respect for the customers. They have left the pizza on the chair right next to the door, and never knocked on the door, or even sent me a text message. I just happened to take out the trash that evening and found our pizza outside sitting in the chair on the porch. Pizza Hut, your service was great when you had YOUR OWN drivers delivering pizza, and I was also able to order pizza before 9:00 pm. I don't care for Poppa John's or the other chain pizza restaurants, but I am seriously thinking about using them. If people have young kids and want to order pizza for dinner, they are expected to stay up late and wait until after 9:00 pm? Who in the world came up with that crazy idea? Go back to the drawing board and rethink these new policies. I'm out, I cannot and will be ordering from you guys again. I like the convenience of delivery, but to wait to order my food at 9:00 pm, that's not convenience, that's an inconvenience for me as a customer! #badmove #pizzahutisgoingtotrash #whathappenedtocustomerservice