Pizza Cottage

Subject: Disappointing Experience at Pizza Cottage Mount Vernon Dear Management Team, I am writing to share my recent experience at the newly opened Pizza Cottage in Mount Vernon, Ohio. Unfortunately, I must express my disappointment with the service and quality of our order. Tonight, we placed a pickup delivery order, and regrettably, it fell short of our expectations in several ways. Firstly, a significant portion of our order was missing upon receipt. Specifically, we had ordered a pizza sub that was not included in the bag. Moreover, despite our explicit request for one of the Italian subs to be without banana peppers, both subs were prepared without banana peppers. Additionally, although we requested dressing on the side for both subs, only one packet was provided for two subs. Furthermore, both subs lacked sufficient meat, with only half the amount expected. This resulted in us having to redistribute the meat from one side of the subs to the other, rendering half of each sub unusable. It deeply saddens me to report such a negative experience, especially considering the anticipation surrounding the opening of your establishment in our small town. I regret to inform you that based on our experience, we will not be returning to Pizza Cottage. I feel compelled to mention that our neighbors, who visited your establishment for the first time on the same night, also encountered issues with missing items in their orders. Two disappointed first-time customers in one evening does not bode well for the longevity of a business in our community. I trust that you will take this feedback seriously and use it constructively to improve the quality of service and customer satisfaction at Pizza Cottage Mount Vernon. Sincerely, Lisa

Ordered Lg. Double pep & Sausage. Our friends pizza had more Pepperoni than our pizza did. Paid $24 for this one pizza and it was dry, very little cheese, and was not double Pepperoni & little sausage. Their pizza used to be great. Doubt we go back. It was so disappointing.

Had long hair in my pizza and bread stick box along with look like pet hair in the cheese on the bread sticks I have had the pizza in newark and no issues

Liked the cauliflower crust pizza