Phranakhon

Hi there! Firstly, I’m a huge fan phranakhon. The food is always outstanding and well priced. I’ve actually got more of a specific issue I would love to speak to somebody about. Last night me and my partner arrived for a 7pm booking which I had made several days in advance, in the booking notes I even stated how this was for my partners birthday as it’s one of her favourite restaurants (because the food is that good!) Sadly things did not go well last night. It was clear the team had no table prepared for us even thought we arrived on time. They then spent the next 5 minutes discussing where they would even put us while we stood around (even though there were multiple tables of 2 available) Once we were sat down, a server immediately came over and asked if were okay to leave in exactly an hours time, I myself work in hospitality and understand it can be quite difficult when an unexpected booking turn up however, to ask us if we will only take an hour to eat our food and be out of the restaurant just feels wrong. I don’t see this as acceptable. Let alone the fact I’d already booked and this was supposed to be special for my partners birthday celebrations. It instantly left a sour taste in our mouths as it was such a disappointment to be told we’re essentially getting kicked out in an hour when we already like this place so much! Anyway…. We’re now sat down and feeling a bit down, next we see two separate tables of 2 sit around us and each are served their starters of prawn crackers and drinks before us. Something we thought nothing of. Then both tables are served their mains of tapas dishes, before we have even received our prawn crackers let alone our main dishes. At this point we’re finding it hard to enjoy the place as it feels as if the staff have essentially kicked us to the side. Now to make matters worse, and I want to make it clear that this is what really upset us, BOTH of these tables had paid up and left before we were even served our mains! They arrived much later than us and somehow ate their starters, mains and paid the bill before we had even begun eating. I spent just short of £90 on this meal and I didn’t even get an apology off the staff. I am not the sort to ask for compensation as it just feels cheeky however I think an apology was more than expected at this point. All in we waited just under an hour after ordering our food, to be served it. While watching people who arrived later than us eat and leave. I’d like to state I think this is a one off occurrence as phranakhon certainly run a tight ship! To say the least, I am really unhappy with this and feel I have spent far too much to be treated the way we were. I would be more than happy to discuss this further with somebody. Thanks!

Delicious food

Nice place, nice food but the service we received was really poor. They completely missed two people's orders. After reordering them they still got it wrong and still missed two dishes from one order. Eventually both got food, but one only received the bulk of their order after the rest of us had finished eating. We were only a party of 6 and the restaurant wasn't very busy so it really is an unforgivable service.

Been coming here for years and never disappointed Food, ambience and service is amazing, a true hidden gem

Phranakhon is one of my all time favourite restaurants and today confirmed that once more. Not only is there an extensive tapas menu, it caters for all food requirements with plenty of vegetarian food also. The staff are very polite and helpful and the food is amazing.

The place is really good! The interior is wonderful, the serving is really fast. I only have 3 stars for the food because the portions are small for the price. Other than that they have a huge variety, the taste is excellent but buy at least 2 if not 3 :) The english language of the staff could be better as well. Other than that, I recommend the place!

Despite the outside basement staircase looking uninviting go inside. It’s lovely! And the food is great.