Peak Adventure

I'm a bit late in posting this review. We visited peak adventure back at the beginning of January 2024. My son is physically disabled and walks with a walking frame. We chose a later play time so that it would be less busy. My son and daughter had a blast, the venue was well cleaned, as a mum who's son has to crawl around this is a big deal. The staff were friendly and welcoming. It was good value for money and we will definitely visit again.

Kids love this place

Could not thank Keith and his staff any more. Had a party there today for our 5 year old. Lovely food, brilliant environment and so perfectly laid out. Will be back soon. Thank you

Where to start... we booked a joint exclusive birthday party early January for March the 16th and paid £50 deposit. We had spoken to the manager Keith about food to which we decided to cater ourselves, spoke about the capacity, which was advised up to 60 children and where the children would eat, which was mentioned the party room. Upon booking the party the soft play was fully functioning with a full seating area. The manager called me on the 20th February to advise the soft play is being refurbished and that the insurance wouldn't cover them to open. Slightly irritated as we had already sent the invites out. The manager did apologise unempathetically and offer us a refund of our deposit, however this was too late notice for us to get somewhere else so we decided to reschedule for the week after. We had 45 children coming to the party, which meant telling 45 parents that the date had been rescheduled, which in its self wasn't an easy job. 3 days before the party, the manager called me to confirm booking details. The day before the party, a friend of mine who was attending another party earlier that day at Peak adventure, called me to ask if our party was still going ahead. When i asked why, she informed me that apparently it was still a building site and that the the other party had been cancelled. I called the manager, who advised that the other parent cancelled due to work still being carried out, but reassured me, that this wouldn't be there for our party. The day of the party.... me and my friend arrived half an hour early to set up, when we arrived half of the building was still being worked on. The toddler bit was a building site, which granted were closed off but because of this we had lost at least half of the seating area. We asked to set up the party room with tablecloths, food, balloons and cake, to which the manager advised that we couldn't as it was included in our exclusive pack. This is not what we were advised on our initial booking back in January. We asked the manager why we couldnt use the party room for food when he advised this was included. And he just kept repeating himself stating its not included in our package and that the party room was all set for a party at 10.30 the following day. Understandably, we were distressed. We had 40+ children plus parents with half a seating area due to the building work, we didn't know where we were going to sit everyone when it came to have the food. We had a look in the party room, and all that was set up were paper plates... When trying to discuss all these issues with the manager, he was very short and rather obnoxious. We booked a party based on what we saw and was advised back in January, this is not what we got. Please don't get me wrong, the rest of the staff, we're lovely, helpful and accommodating, however we feel let down and ripped off with only £25 deducted which the manager advised this was for rescheduling... The new layout means there is a lot less space for parents. There are fewer tables, and they're now pushed closer together. Also because of the renovations the view of the softplay is obstructed so unless you're sat on a couple of specific tables there's no way you can see your children on the top two levels of the softplay from the seating area. I had to ask several times for a contact number for the managers superior to make a formal complaint, to which he left me a generic email address at the end of the party.

Great little play centre for the kids. There is scope to extend the size of the play area and add more equipment for the kids. Book online.....

Great time to day

Great soft play. Many levels of fun in the equipment. Some of the slides are quiet steep, so little ones need an eye keeping on them. Our group of little ones loved it. The seating area may look a little tired, but that's not why you go.

Second visit today to this spacious play area, nice snacks & drinks , think prices are ok to be honest , clean & tidy , clean toilets too.