Paula's Soulfood Cafe

First time being there my friend recommended me to go there for lunch that food is beyond fantastic. Will be returning soon thank you good customer service

I stop there today and purchase their jerk chicken plantain and mashed potato. The plantain was undercooked and so was the chicken. It was as if I was eating plastic, tasteless and raw. I had asked for oxtail gravy and my mash potato was swimming in a pool of oil. It was waiting on a heart attack to happen. I would not consider this soul food. I am from the Caribbean and this is a failed attempt at recreating soul food. I tried calling but they are constantly talking online he phone. I am so annoyed with these food services place, time is hard and I work hard for my money and when purchase something that’s not good, I am upset because I am throwing away money I don’t have….. Raw plantain and raw chicken

Food is really great. The collard greens can be a bit leafy sometimes. I gave this place stars because the older lady at the cash register is usually very rude. Last time I went I had to listen to her entire conversation with another customer/ friend before I even had the chance to order. My bf has encountered this same type of treatment as well. It only takes a minute to take someone’s order. Update- They fell off.

I’ll start off by saying, the food is good. BUT the customer service is TERRIBLE. We catered some food from Paula’s. We picked up the food, and dropped it off quickly as we had some errands to run. We then received a call from Paula’s stating that they messed up and gave us someone else’s order and that we had to return it back to them as soon as possible because the customer was there for their order. The lady that called us was unapologetic and rude as if it was our mistake. She threatened to charge us if we didn’t bring back the food. Not sure how she thought she could do that without our card information, unless this business is keeping their customers payment details when they swipe to pay… Now we are very reasonable people so we told them we would take back the food as soon as we could, in which the lady on the phone was again rude because we couldn’t magically fly over there to fix THEIR MISTAKE. We ran home picked up the food and brought it back to the restaurant. The lady again, was very unapologetic, she just said it was their fault grabbed the food and walked away from us. No sorry, no thank you, just plain RUDE. Paula’s Soul Food Cafe, maybe you should consider reassessing your staff or invest in a customer experience course/class for your company. Actually pay attention and take into account the feedback customers are leaving behind. Looking at the other reviews, it seems like customer service is a constant issue. Be respectful and kind to your paying customers.

They gave plenty of pieces of whiting but not enough blackeye peas.

HORRIBLE EXPERIENCE, HORRENDOUS INTERACTION, 1ST TIME VISITING LOCATION AND UNAWARE OF WHAT WAS BEING SERVED...I WAS MET WITH HOSTILITY AND AGGRESSIVENESS...I WOULD NEVER STEP FOOT INSIDE OF THIS RESTAURANT EVER AGAIN... HOPEFULLY THE OWNER CAN TRAIN THEIR WORKERS APPROPRIATELY.

Came here for lunch and they have lunch specials which includes two sides. I ordered the baked chicken with mac and cheese and sautéed broccoli. The chicken was juicy and tender, and brócoli was just tasteful. The Mac and cheese was a hit. Love that the lunch prices were also reasonable, with a wide selection. Overall great soul food.

My wife post a year ago when the owner girlfriend was working there It was a terrible experience because she always reminded you who she was dating. So I let some time past and I was paying my tmobile bills. So I took a nother crack at it . Soon as I walked in you got these peoples with tattoos all on there face dudes with dreads with a real vibe .I said how you doing brother what kind of beef is that . He said nothing just pointed. . So I said ok he is not friendly. So I met the grandson he was friendly . I order 2 of the same thing Macaroni and cheese shrimp and fish and candy yams . My order came I left. I get home it is not want I order . I called back immediately He said there was nothing he can do for me because he have no delivery person but when I come back next time he will give me some desserts.. Instead of coming to pick up my order you wanna give me some nasty dessert that you have there all week-long I don't eat sugar. Now the people you got working look like they will give me a problem. To avoid that I just write a review on my experience you have the pictures and the receipt. Before you go there check around there are better places. Dont believe the hype.

Went to this restaurant tonight. I walked in and asked what was good here. The lady said everything was good. So she showed me the dishes and I chose to get the jerk chicken with macaroni salad and collard greens. I took the food to go since I live nearby. Well I opened the box, no macaroni salad. I got some jerk chicken with literally was flavorless. Like ya didn’t season the chicken. Just put sauce on the chicken and served it. The collard greens were by far the worst I’ve ever had. The cornbread was decent. I had all that with a large cup of koolaid. I wasted money going here. Never again.